A
Call Intelligence
Ravindra Singh with Vimal — Feb 10, 2026 13:17
Deal Lost
Cold
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Vimal
Vimal scored 3.0/10 on call with Ravindra Singh. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Ravindra Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu/English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
verification
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
74% into call
Pitch Approach
company_introduction
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:51 (51s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
78 / 42
Rep Longest Monologue
9s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No inquiry made
No.
|
not_interested | Customer | No | immediate_acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Inquiry about recent interest in blood tests. |
Key Moments
300:13
Customer identifies as Ravindra Singh
Identity verification achieved.
00:38
Rep explains the missed call and company purpose
First attempt to establish the context of the call.
00:49
Customer says 'No'
The definitive end of the sales opportunity for this call.
Discovery Questions
1
Q1
so you have enquired about any blood test recently with us?
Resistance Signals
1
No
Confusion Signals
2
who is this?
saar naat aadabil saar
Topics Discussed
Identity verification
Missed call explanation
Blood test inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is trying to figure out who is calling. |
| identification | 2 | neutral | Customer provides name but remains skeptical. |
| closing | 3 | neutral | Customer denies inquiry and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.97s
hello.
Speaker 0
2.29s
hello
Speaker 1
2.81s
hello.
Speaker 0
4.35s
Hello.
Speaker 1
5.09s
hello.
Speaker 0
6.53s
Inbadatleda?
Speaker 1
8.01s
hello
Speaker 0
8.97s
hello evaru?
Speaker 1
11.13s
Who is this? Sir, your name, sir?
Speaker 0
13.97s
Ravindra Singh, who is this?
Speaker 1
15.73s
adu vimal o es laivu.
Speaker 0
18.59s
saar naat aadabil saar.
Speaker 1
20.65s
vimal oyar from i o sir.
Speaker 0
23.35s
Vimal Oyo
Speaker 1
25.31s
ai o e ai dablu o.
Speaker 0
28.63s
aa okay sir tell me.
Speaker 1
30.81s
no no sir like
Speaker 1
33.13s
yu kaalt me.
Speaker 0
35.51s
Sir you only first called your Nesukal have an phone.
Speaker 1
38.75s
okay you have a missed call from me. okay sir. so you have enquired about any blood test recently with us? we are advanced health care from chennai.
Speaker 0
48.61s
Namaskara namaskara.
Speaker 1
49.47s
No. Okay sir. Thank you.