A
Call Intelligence
Gaurav with Vimal — Feb 09, 2026 15:21
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Gaurav. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:35 (275s)
Primary Language
English
Secondary Language
Hindi/Kannada
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
512 / 218
Rep Longest Monologue
42s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Competition
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did a 68 biomarker test with 1mg
I got the platinum test done... mostly all the essential sixty eight biomicros for male. I got it tested through the normal say one mg lab.
|
competition | Customer | Yes | value add / differentiation | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18900.00 | Neutral | Primary product discussed for longevity diagnosis. |
| epigenetic test | Rep | -- | Interested | Advanced test for biological age and organ aging. |
| healthcation program | Rep | -- | Other | Premium service option in Chennai. |
Key Moments
400:51
Customer asks about 'single prick' vs 'longitudinal diagnosis'.
Shows high intent and technical curiosity.
02:23
Customer reveals he uses Whoop and has 1mg results.
Identifies the customer as a 'Quantified Self' enthusiast (High Value Lead).
03:25
Rep introduces Epigenetic testing and True Diagnostics.
Successfully pivots to a higher-value, more technical product.
04:26
Customer mentions his brother is a doctor.
Identifies the key influencer in the decision-making process.
Discovery Questions
2
Q1
Currently where are you located?
Q2
Currently have any health goal to achieve health?
Trust Signals
3
Sharing previous test results from 1mg
Mentioning Whoop usage
Asking about sample collection logistics
Enthusiasm Signals
1
Interest in 'biological age' and 'epigenetic test'
Resistance Signals
1
Deferring decision to brother
Confusion Signals
1
Questioned how a single prick provides longitudinal diagnosis
Topics Discussed
181 Blood Test
Longevity
Biomarkers
Omega-3
Epigenetics
Biological Age
1mg Comparison
Whoop Ecosystem
Sample Collection
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but direct. |
| Discovery | 2 | neutral | Asking deep questions about test methodology. |
| Pitch | 3 | neutral | Acknowledged technical details about Omega-3 and Epigenetics. |
| Closing | 4 | positive | Appreciated the information, deferred to expert family member. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello.
Speaker 1
1.21s
Hello.
Speaker 0
2.01s
Gaurav.
Speaker 1
3.53s
Yeah,
Speaker 0
4.67s
Ya Gaurav very good afternoon. Vimal over here from IO Healthcare.
Speaker 1
8.95s
yes yes.
Speaker 0
9.79s
yaa how are you doing?
Speaker 1
11.73s
very good very good.
Speaker 0
12.89s
Gaurav is coming to regarding the one eighty one advanced blood test from I O. They're completely into preventive care and wellness centers based out of Chennai.
Speaker 1
22.51s
Chennai.
Speaker 0
23.81s
and our services is in pan india.
Speaker 1
26.55s
nappinastin dadi-ge contact antaavu.
Speaker 0
29.99s
Hmm.
Speaker 0
30.75s
yaa. so currently where are you located?
Speaker 1
33.53s
ai aam in delhi.
Speaker 0
35.29s
delhi ya services in delhi as well. so currently have any health goal to achieve health?
Speaker 1
42.73s
I first want to understand this thing that you have. What is what are all the tests that are included and...
Speaker 1
51.67s
I mean for the longevity kind of a diagnosis how a single prick will be kind of
Speaker 0
56.39s
longitudinal kind of diagnosis you need to come to Chennai it's not a single test it's a multiple test combined together. okay. this is the first base step like for example from your location there are some limitations right from there what can you do for that that will be a first step.
Speaker 1
63.75s
Okay.
Speaker 0
72.99s
And later if you're looking for more, then you can come to Chennai. You have a staycation option in Leela Palace and you can avail the services. And along with this, if you ask me like apart from that what we do, multiple services also we do. It's a three sixty. It's a different package.
Speaker 0
87.09s
So this blood test, right? How we are doing it towards longitude, that is our speciality. Usually if you're testing, right, you will be having around like hundred panels or around like um ninety to eighty biomarkers.
Speaker 1
87.11s
So this blood
Speaker 0
99.17s
And what is the big thing over here is in the market usually it is marketed as blood test containing for example seventy eighty biomarkers.
Speaker 0
108.17s
low seventy eighty biomarkers ma it's not a complete panel for example the complete vitamin panel will not be covered and if you take a heart right all the essential panels will not be covered it will just help you to know currently what is your status.
Speaker 0
122.71s
to know more about your health and all the benefits right you need to have advanced panel for example you can take omega three the omega three is a one of the parameters like one eighty two two parameters I'm saying just for omega three it helps us to know the cognitive function brain functions and our heart function.
Speaker 0
140.51s
Omega 3 is very much essential. I think you know, right? So,
Speaker 1
143.61s
No no I know about all this. Basically I got the platinum test done and I am on whoop on I'm on whoop ecosystem so mostly all the essential sixty eight biomicros for male. I got it tested through the normal say one mg lab.
Speaker 0
159.31s
oke.
Speaker 1
160.75s
So now based on this I am trying to kind of work out a supplemental regime.
Speaker 0
167.03s
okay.
Speaker 1
167.21s
on on let's say probably if there is some inflammation markers are slightly higher all those kind of things so now when you're saying is that first you get the test done.
Speaker 1
179.91s
Then you can look at the focus program on the stigation thing in in your. Yeah, exactly.
Speaker 0
184.73s
Yeah, exactly. And we do have a doctor consultation and diet consultation as well. We will do even suggest you and help you out to find out.
Speaker 0
192.47s
the current status and if you're looking for advanced tests right we do even have the epigenetic test where we'll be focusing more on the organs aging phase what's your current organ aging phase so it will help us to calculate the exact biological age.
Speaker 1
206.91s
Understood, understood.
Speaker 0
208.01s
Yeah, that is even more accurate if you ask me to start up with because the the test which you're taking, right, it is directly shared to true diagnostics in U S A. It will take four to six weeks to get the report itself. Okay. And all the tests that is taken directly in a dry sample for the epigenetic, I'm saying.
Speaker 0
225.47s
Okay. And once it is done, once the report is done, right? Your current score in in sense like your aging phase will be uploaded in the regenerative Olympics. In the regenerative Olympics you could see the persons like Nikhil Kumar.
Speaker 1
237.63s
technical commerce. I understand all that. The website and everything.
Speaker 0
241.19s
Yeah.
Speaker 1
242.79s
Sure. So what's the cost of this 181?
Speaker 0
245.97s
one eighty one eighteen nine hundred.
Speaker 1
249.09s
Okay.
Speaker 0
250.07s
yaa sir.
Speaker 1
250.59s
and uh I mean where the sample will be collected and uh
Speaker 0
256.09s
ya ya, eita sample will be collected in your doorstep. I just give you a pin code.
Speaker 1
261.25s
Okay. Let me let me call you back. Okay. Let me discuss.
Speaker 0
264.63s
Ya sure.
Speaker 1
266.23s
My brother who is a doctor who is helping me.
Speaker 0
268.63s
okay.
Speaker 1
269.89s
based on his advice then I'll the next thing okay okay okay.
Speaker 0
269.91s
your
Speaker 0
273.29s
okay.
Speaker 1
274.67s
Thank you.