A

Call Intelligence

None with Vimal — Feb 13, 2026 17:33

Deal Lost Warm
Customer None
Phone +919986775816
Rep Vimal
Team Sales
Date 2026-02-13 17:33
Duration 1:22
Source None

Call History

1 attempt
Total Attempts1
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time1.4 min
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Professional
Budget Sensitivity N/A
Readiness to Buy N/A
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type direct_pitch
Opening Quality Professional
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 1:22 (82s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 32
Rep Words / Customer Words 108 / 142
Rep Longest Monologue 7s
Customer Longest Monologue 11s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

3
00:20
Meeting Confirmation
Customer confirms the meeting time of 7:00 PM.
00:41
Team Roster Review
Customer identifies the sales team members attending: Bharath, Vimal, Harish, Kishore, and Amal.
01:14
Functional Urgency
Customer requests arrival by 7:15 PM latest to ensure they are ready before 'Sir' arrives.

Trust Signals

2
Direct coordination on MS Teams
Sharing internal team lists

Enthusiasm Signals

1
Prompt confirmation of meeting time

Confusion Signals

1
Brief confusion over whether 'Amal' was included in the list

Topics Discussed

Communication channels (Phone vs MS Teams) Meeting scheduling Team coordination Punctuality

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledging the agent's phone situation.
Middle 2 neutral Listing team members for the meeting.
Closing 3 positive Confirming the 7:00 PM arrival time.

Call Transcript

Click to expand
Source File +919986775816 13-2-2026, 5-33-25pm.mp3
Transcript +919986775816_13-2-2026,_5-33-25pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20792