A
Call Intelligence
Shabeena ayesha with Vimal — Feb 18, 2026 16:28
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
7.5/10
Engagement
8.0/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Shabeena ayesha. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
11:21 (681s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
84
Rep Words / Customer Words
1422 / 184
Rep Longest Monologue
112s
Customer Longest Monologue
8s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Ramadan timing
Because now Ramadan will start from today... After one month we can't do anything.
|
time | Customer | Yes | empathy and postponement | Excellent |
|
High Price
for this test for seven lakh four lakh seven lakhs you are saying.
|
price | Customer | Yes | value stacking | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 650000.00 | Interested | Main program inquiry |
| healthcation program | Rep | 450000.00 | Neutral | Alternative option |
Key Moments
401:27
Age Discovery
Agent uses her age (54) to pivot into the core value proposition of biological age.
04:38
Ramadan Objection
Customer sets a hard boundary for the next 30 days.
05:11
Price Reveal
Agent reveals the 4.5L and 6.5L price points, leading to customer surprise.
09:17
WhatsApp Troubleshooting
Critical moment to ensure the customer receives the marketing collateral.
Discovery Questions
4
Q1
May I know your age, ma'am?
Q2
Are you looking for yourself or like any myself?
Q3
Are you looking for five days or seven days?
Q4
Have you heard about the company called as Aircel, ma'am?
Trust Signals
3
Shared her age (54)
Agreed to save the agent's number
Asked for detailed inclusions
Enthusiasm Signals
1
Asked 'How to remove that fat you can do it?'
Resistance Signals
2
Immediate timeline block (Ramadan)
Price shock ('Oho... seven lakhs you are saying')
Confusion Signals
2
Initial identification of the caller
Difficulty receiving WhatsApp messages
Topics Discussed
Longevity
Biological Age
Omega-3 and Brain Health
Heart Health (CT CAC Scan)
Ramadan
Luxury Stays (Leela Palace)
Pricing
IV Therapy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Listened to the biological age explanation. |
| Price Reveal | 3 | neutral | Reacted to the high cost of the program. |
| Closing | 4 | positive | Appreciated the Ramadan greeting and agreed to follow up. |
Call Transcript
Click to expand
Speaker 1
0.85s
Aamaa spectacle nokkikkaa. Binaa aayushyaa
Speaker 0
3.63s
Who is this?
Speaker 1
4.69s
vimalo here from i o.
Speaker 0
8.03s
Haa, tell me.
Speaker 1
9.21s
Yeah, I'm enquired about the seven days health vacation program, ma'am.
Speaker 0
14.11s
Hello?
Speaker 1
14.87s
You enquired about the seven days health casion program.
Speaker 0
18.11s
Hmm.
Speaker 1
18.83s
aa yaa maam haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa haa ha
Speaker 0
20.85s
ya good ya tell me.
Speaker 1
22.55s
Yeah. So I concluded regarding the health care program which you enquired. So it's a holistic plan of seven days which we will be focusing more upon your longevity and age reversing, ma'am.
Speaker 1
34.93s
Yeah ma'am. So this plan is in your stays will be in ITC and services will be from IO or the stays will be in Leela Palace most probably.
Speaker 0
44.17s
hum
Speaker 1
44.59s
And so we try to see it with us. So what we exactly do is we exactly try to understand your body. Okay. So inside your body what is the inflammation rate? So currently at what phase are you aging and how is it?
Speaker 0
56.03s
Yeah.
Speaker 1
57.63s
process, ma'am. Okay. So this complete experience is doctor guided and you'll be having a separate dietician, doctor, and you'll be having a physiotherapy service for you customized.
Speaker 1
69.67s
So all the programs which we include right in seven days. It comes along with your itinerary as well. So everything would be properly structured according to your palette, your diet and everything.
Speaker 0
79.71s
Hmm.
Speaker 1
79.95s
So what we do over here is, so inside your body, you know, like we are behind the organs. So may I know your age, ma'am? Currently what's your age?
Speaker 0
87.57s
Fifty-four.
Speaker 1
88.81s
54, right? So your age is 54. That is your calendar age. Similarly, you'll be having a biological age. So what is a biological age is the age at which your organs are facing.
Speaker 0
101.87s
Hmm.
Speaker 1
102.53s
okay. so currently your organs might be in forties. or in sixties. we don't know that. unless and until some kind of testing.
Speaker 1
111.45s
So usually why this happens is based upon the food that we consume, the environment that we grow up to and the stress level. Usually people used to say if there's stress better not to eat because whilst in stress if you're eating something, the digestion process also will get affected.
Speaker 0
117.77s
Hmm.
Speaker 1
128.27s
That small small factors has a huge impact in your lifestyle. So in the seven days it will be like a complete reset.
Speaker 1
135.91s
to make your life back to dispacing. And what we are trying to do is, so basically, we have a self healing capacity, ma'am. You believe in that, right? So if you have any kind of, how to say, any diarrhea or something like that, our body itself will adapt after some days.
Speaker 1
150.27s
Similarly that only for all the bone whatever bone fracture or something like that. Based upon the time and the medicine we consume it will fast or it will be slow. Person to person it will vary.
Speaker 1
162.19s
And even the calorie burns also will vary person to person based upon your metabolic rate. So what all the metabolic rate, what is the current inflammation from your head to toe, everything will be measured.
Speaker 1
173.63s
And precisely we will be guiding you to take the next further steps into reversing your age.
Speaker 1
180.05s
we will be helping you in a longevity journey.
Speaker 1
184.23s
Our founder is one of the pioneer in comes to longevity. Have you heard about the company called as Aircel, ma'am? Before Aircel.
Speaker 0
192.27s
No.
Speaker 1
193.19s
No. A telecom company like Airtel, we have company called as Aircel.
Speaker 1
198.09s
Okay. So he was the XEO of Aircel. Currently age is sixty nine. Currently he is in the biological age of fifty.
Speaker 0
201.21s
Clean.
Speaker 1
207.07s
by doing all these parameters. So about all these things and you will be connecting with them as well in the seventh day of your plan.
Speaker 0
215.45s
Okay.
Speaker 1
215.47s
Okay. What we are doing is exactly in your body, right? So what is the metabolic rate? So if you eat something, you might take two hours to digest it, I might take five hours to digest it. What kind of foods are you consuming? How it can be eaten? What kind of lifestyle changes are necessary for you?
Speaker 0
229.83s
Hello?
Speaker 1
234.59s
You are already into gym, you are an active person or not an active person. We do some kind of advanced fixing to determine all our fat, visceral fat and the bone density.
Speaker 0
246.57s
hmm hmm
Speaker 1
247.17s
and everything. complete full body testing and evaluation and resetting them from a poster correction by your teachers. we have advanced technologies over here and doctor as I said you know dietitian everybody will be guiding you.
Speaker 1
261.53s
and it's a holistic experience. So you can stay over here in Leela Palace and you will be arranging all the transportation from airport and picking you, dropping you back and all the services and everything.
Speaker 0
273.75s
When it will happen.
Speaker 1
275.59s
based upon your availability, ma'am. So,
Speaker 0
278.57s
Because now Ramadan will start from today.
Speaker 1
281.43s
from today. I understand. Yeah. After
Speaker 0
283.35s
After one month we can't do anything.
Speaker 1
285.69s
I understood ma'am. I completely understood ma'am. After ma'am
Speaker 0
288.29s
After
Speaker 1
289.59s
Sure ma'am, okay. So are you looking for yourself or your like any myself. Only yourself, a couple or single package you're looking ma'am?
Speaker 0
294.53s
Myself.
Speaker 1
298.35s
Finger how much it comes?
Speaker 0
299.17s
How much it comes?
Speaker 1
300.71s
Ma'am actually are you looking for five days or seven days?
Speaker 1
304.71s
So five and seven both you tell me. Five is 4.5. Seven is 6.5.
Speaker 1
312.47s
4, 4 lakhs.
Speaker 0
313.61s
Yeah yeah.
Speaker 1
313.91s
Ya ya 4 lakh.
Speaker 0
315.83s
what are included in that?
Speaker 1
317.93s
maam there are various services included in it maam. i have already shared you in mail.
Speaker 1
322.35s
Okay. I can even explain you now. So, I can I explain it now to you what all is.
Speaker 0
326.85s
No. Ya tell me.
Speaker 1
328.83s
Yeah. So startup with we'll be having the one eighty three biomarkers testing which help us to completely understand about the omega levels in the body. So what is the omega level? For example, you might have some brain fog or have you heard about the element called as omega, ma'am?
Speaker 1
347.03s
Yeah. So omega can't be produced by human body, ma'am. We need to convert it. Yeah. Only meat persons like if you are eating any kind of non-veg, in that also some certain type of fish and in goat brain, we have this omega.
Speaker 1
361.21s
And if you want that regularly, right, you need to consume it at least in a day in a meal.
Speaker 0
362.13s
Hmm.
Speaker 1
366.79s
really not possible. Some used to take this omega, some doesn't used to take this omega because it contains EPDHA. With EPDHA only your brain is built, it's completely fatty acid.
Speaker 1
377.93s
Okay. Your brain regeneration at the same time in your heart right we'll be having valves. Four valves will for blood flow and everything. So in this valve if you're having any fat deposit right we don't know right. We don't know.
Speaker 1
391.27s
So how does omega alone will help us ma? It will be lubricating.
Speaker 0
395.47s
How to remove that fat you can do it.
Speaker 1
397.85s
yeah ma'am, that we do it ma'am. We have the CT CAC scan. It will exactly say us in our arteries if there is any fat deposit or any kind of calcium deposit.
Speaker 1
408.35s
So usually how a calcium will deposit is, uh if we are eating some calcium rich food, right? Sometimes our body observes it and give it to our bones. Sometimes it will not observe properly, that will go to our heart. That is the reason for your block. For testing that also, we have one of the test in our program.
Speaker 0
422.03s
testing
Speaker 1
426.59s
Yeah. So this one of the parameter which I'm testing I'm seeing just like a tip of iceberg which we are discussing right now. This omega.
Speaker 1
433.15s
Similarly, we're going completely into the vitamins panels, like fat soluble vitamins and steroid panels, tumor panels, we'll be having element. So if I'm saying a panel means it consists of nine testing, 10 testing, 14 testing, six testing.
Speaker 1
448.93s
similar kind of kidney profile, thyroid profile, cardiac wrist markers. So it's not just we'll take a test, give you the report. No, it will be like what is the cause of the test? How can we proceed it furtherly and how what are the parameters affecting it? How can you do the lifestyle changes? Like the parameters, everything will be given a clean data to you, ma'am.
Speaker 1
468.05s
And a doctor consultation also will come along with us. We'll be having a complete urine analysis.
Speaker 1
472.51s
like for a urinal blood blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood and blood
Speaker 0
474.63s
blood
Speaker 1
482.35s
echo, and echo will be having a complete 3D structure of your heart. It's complete working because heart is the powerhouse. First we need to start with your heart.
Speaker 1
491.01s
So what is the status of your heart and how can we do and everything. And along with this we'll be going focus into ultrasoundic sound, ultrasoundic screening. In this ultrasound we'll be focusing upon abdomen.
Speaker 0
491.07s
So what is it?
Speaker 1
502.03s
pelvis and later comes the CTGC.
Speaker 1
505.01s
which we discussed here. If there is any kind of deposit of it's not taking doing properly, you know, we do have supplements for that, ma'am.
Speaker 1
512.39s
We do even such things.
Speaker 0
514.51s
Okay.
Speaker 0
516.71s
Can you share me a lot so
Speaker 1
518.93s
yeah ma'am I have already shared could you check your WhatsApp and mail ma'am same mail ID same number I have already shared if you have not received then sometimes
Speaker 0
530.95s
in WhatsApp or where?
Speaker 1
532.55s
Which yeah WhatsApp the number 9986 I've shared. One second. Yeah sure.
Speaker 0
539.11s
yu send mi. aa i vil chek it.
Speaker 1
541.83s
sabal nine eight six
Speaker 1
545.07s
Zero. Last number is 82, right? I will say my name. Hi, this is Vimal.
Speaker 0
550.95s
Hmm.
Speaker 0
555.09s
no not yet it's safe.
Speaker 1
557.31s
uh ma'am for me it's double tick. maybe my number is not saved in a mobile. save this my number because sometimes there's a new restriction in mobile.
Speaker 0
565.53s
Okay okay.
Speaker 1
566.35s
If you're not saving my number, you might not receive my message.
Speaker 1
570.11s
Okay. Try saving it and just drop a hi because I'm currently using my laptop as well. In my laptop I could send a hi. I just typed a hi. 9986078
Speaker 0
575.75s
Hmm hmm.
Speaker 0
580.43s
Ya ya now I will tell ya.
Speaker 1
582.47s
okay okay. That's my number. The same thing which we are discussing right? That is a 54 page plain PDF to you.
Speaker 0
589.49s
Oho.
Speaker 0
591.51s
for this test for seven lakh four lakh seven lakhs you are saying.
Speaker 1
596.59s
Ah all this test ma'am, not one test, two tests. It's not just only test, along with that you'll be having an experience ma'am. You'll be like all this program and everything is incorporated.
Speaker 0
608.15s
Hmm hmm.
Speaker 1
610.15s
around forty plus tests and along with this your psychological well-being is given over here and your aesthetics like cosmetology, hydra facial, photon light therapy, skin analysis, IOS clubbed.
Speaker 0
624.13s
on included.
Speaker 1
625.27s
everything included ma'am. you can go through it. i v therapies.
Speaker 0
628.51s
Ya
Speaker 1
628.75s
We have around four plus I V therapies for you. And we have massage, foot reflexology, tissue therapy services, like poster block, foot stability, or poster screening, poster correction, myofascial releases.
Speaker 1
644.71s
and you have like stretching therapy, exoscope, tower. So all the seven days you'll be engaged. Mashing therapy, muscle training.
Speaker 0
652.55s
Hmm hmm.
Speaker 1
653.59s
So your typical program is combination of all these things which we said. which I we discussed right now.
Speaker 1
660.61s
Not only this, there are multiple things. So, like I'm just giving an outro for you. Currently what are we doing?
Speaker 0
667.21s
hmm hmm
Speaker 1
668.63s
Ya.
Speaker 0
670.25s
Okay.
Speaker 0
672.47s
oke after ramzan aayi bidtayirali.
Speaker 1
674.85s
Sure ma'am. I will connect with you after Ramla. Okay, be interested in my number ma'am. Happy Ramla.
Speaker 0
677.71s
Okay.