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Call Intelligence

Swapna sharma with Vimal — Feb 19, 2026 16:09

Deal Lost Warm
Customer Swapna sharma
Phone +919971054285
Rep Vimal
Team Sales
Date 2026-02-19 16:09
Duration 0:03
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformfb
Lead DateFeb 16, 2026
CityDelhi
Interesti_need_a_deep_detox_&_reset
Ready to Investi_need_more_information

Call History

1 attempt
Total Attempts1
First CallFeb 19, 2026
Last CallFeb 19, 2026
Total Talk Time0.1 min
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
20.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

3
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Low Performance: Vimal

Vimal scored 0.0/10 on call with Swapna sharma. Review recommended.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Swapna sharma. Coaching opportunity.

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No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Swapna sharma.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender female
Language Preference English
Brand Awareness low
Brand Sentiment neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker primary
Lead Type other
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type failed_connection
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending information_sent

Call Structure

Duration 0:03 (4s)
Primary Language English
Code Switching None
Total Speaker Turns 1
Rep Words / Customer Words 0 / 9
Rep Longest Monologue 0s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Forwarded to Voicemail
The call failed to connect, resulting in no sales interaction.

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Automated voicemail response.

Call Transcript

Click to expand
Source File +919971054285 19-2-2026, 4-9-14pm.mp3
Transcript +919971054285_19-2-2026,_4-9-14pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20786