A
Call Intelligence
Rajeev Sharma with Vimal — Feb 02, 2026 12:38
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Vimal
Vimal scored 3.0/10 on call with Rajeev Sharma. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Rajeev Sharma. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
other
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Average
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
77% into call
Pitch Approach
Location-first
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:54 (55s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
82 / 21
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the lead's inquiry |
Key Moments
200:04
Brand Name Fumble
Agent struggles to pronounce 'AIWO' clearly, which may impact professional perception.
00:42
Location Qualification
Agent introduces the Chennai location as a potential travel requirement.
Discovery Questions
2
Q1
how are you doing currently?
Q2
currently you are located in which part of india?
Trust Signals
1
Customer confirms seeing the advertisement
Topics Discussed
Wellness Retreat
7-day plan
Instagram Ads
Location (Ghaziabad vs Chennai)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Provides location information clearly. |
| Closing | 3 | neutral | Brief 'Okay' before the call ends. |
Call Transcript
Click to expand
Speaker 1
0.73s
Hello.
Speaker 0
0.85s
Hello.
Speaker 0
1.41s
Hello friends, Raju Sharma.
Speaker 1
3.69s
Bataayen.
Speaker 0
4.89s
yaar aashirvaad. jimal over here from i o.
Speaker 1
8.57s
from
Speaker 0
9.35s
ai o e ai dabli o.
Speaker 1
11.71s
aao okay.
Speaker 0
12.93s
Yeah, we have connected you regarding the wellness and retreat. So enquire for a seven days plan, right?
Speaker 1
19.45s
Hmm hmm.
Speaker 0
21.43s
Yeah, so that's the reason I'm connecting with you. Yeah, sir. So how are you doing currently?
Speaker 1
25.47s
I saw your advertisement on Instagram.
Speaker 0
29.15s
ya ya ya ya. so currently you are located in which part of india?
Speaker 1
35.17s
I am from NCR, Ghaziabad.
Speaker 0
40.13s
okey.
Speaker 0
42.29s
good news. this program is completely in chennai. so will you be comfortable in traveling chennai for our services?
Speaker 1
47.89s
Hello?
Speaker 1
49.11s
Okay.
Speaker 0
50.79s
Now.
Speaker 0
53.13s
Okay. Thank you.