A
Call Intelligence
Urvshi Mehta with Vimal — Feb 14, 2026 12:45
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Urvshi Mehta. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
11% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
7:07 (427s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
84
Rep Words / Customer Words
782 / 394
Rep Longest Monologue
48s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Distance
do you all have something like a any any such similar setup in mumbai or something?
|
logistics | Customer | Yes | alternative solution | Good |
|
Price/Cost
tentatively haat much does this cost come up to?
|
price | Customer | Yes | direct disclosure + value stacking | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | 645000.00 | Neutral | Main inquiry topic |
| healthcation program | Rep | 300000.00 | Neutral | Alternative option |
Key Moments
400:37
Goal Identification
Customer identifies weight loss and detox as primary drivers.
02:35
Founder Story
Rep uses the founder's biological age as proof of concept.
03:22
Price Disclosure
Rep reveals the 6.45 Lakh price point; customer remains calm but asks for single occupancy specifics.
05:25
Location Objection
Customer expresses preference for Mumbai; Rep pivots to home-testing.
Discovery Questions
3
Q1
What's your health goal currently?
Q2
Do you have any kind of health goal or you are just waiting for it?
Q3
How are you assuming that [age]?
Trust Signals
3
Sharing specific age and hormonal concerns
Acknowledging the founder's story
Confirming receipt of WhatsApp message
Enthusiasm Signals
1
Repeating 'Exactly' when rep mentioned disease-free life
Resistance Signals
3
Questioning the location (Chennai vs Mumbai)
Stating she is 'just browsing' in the form
Immediate request for price
Confusion Signals
1
Clarifying if Leela provides the services or just accommodation
Topics Discussed
Cellular aging
Biomarkers
Leela Palace Chennai
Weight loss
Detoxification
Pricing
Home testing in Mumbai
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Discovery | 2 | positive | Openly shared health status and age. |
| Pitch | 3 | neutral | Asked clarifying questions about the science and location. |
| Closing | 4 | neutral | Requested time to review materials. |
Call Transcript
Click to expand
Speaker 1
0.63s
Hello. Hello.
Speaker 0
1.01s
Hello
Speaker 1
1.89s
very good morning. namaste and toru se.
Speaker 0
4.59s
mi ai no hu is dis?
Speaker 1
6.03s
Hello, this is Vimal over here from IO, AIWO. We have enquired for a seven days plan with this ma'am.
Speaker 0
11.21s
okay okay okay. actually i just wanted to know the details and what what all stuff this plan is all about and what is the retreat all about?
Speaker 1
18.53s
Yeah ma'am. Yeah completely I can explain you in detail what is a retreat all about. Okay. Before that what's your health goal currently?
Speaker 0
26.85s
aayam parfaitli faain. aayam phifti iyars of ej. no helth ishyus, no kolestrol, bipi, thaairaayt, medisin, nathink, nathink. aayam aal ok.
Speaker 1
33.53s
hmm that's good ma'am. no no i'm asking what is your health goal? like do you have any kind of health goal or you are just waiting for it?
Speaker 0
37.83s
The health goal in the sense see I could say obviously a bit of weight loss is needed.
Speaker 1
42.89s
hum hum hum hum hum
Speaker 0
44.93s
And plus is main just relaxation, detoxification.
Speaker 1
45.33s
Okay.
Speaker 1
48.05s
Yeah, understood, understood ma'am. Yeah, so I O S and India's advanced retreat program. Okay. What we primarily focus over here is the customization according to your body.
Speaker 1
59.51s
First we try to understand what your body needs.
Speaker 0
59.85s
try to
Speaker 1
62.11s
you are around the age of 50, right? So how are you assuming that? Because you know the calendar based upon that you are saying. Yeah,
Speaker 0
64.43s
Yes.
Speaker 0
68.13s
Yes, because you know, it's all the perimenopausal issues, hormonal imbalance and all that stuff. Okay. That's that's what currently is the state of the body right now.
Speaker 1
69.65s
is on the
Speaker 1
72.47s
and all that stuff.
Speaker 1
76.45s
Okay okay ma'am. So once we started aging, the cell space is becoming slow. So the cell reproductions become low. So due to that only we start aging. Okay. So what we try to do over here is completely in the cell level, what is the damage, how can we stop or how can we make the process slow?
Speaker 0
82.49s
Thank you.
Speaker 1
96.67s
when it comes to cell damage. once we start fixing the cell damage, right? rest all problems will get aligned.
Speaker 0
103.13s
Hun.
Speaker 1
103.61s
So once you're starting a journey into like longevity and when you're looking for these kind of services, right? So what are the parts you need to focus upon? They are mainly built upon eleven pillars. We do have a eleven pillar structure based upon the eleven pillar structure only all our programs and everything aligned.
Speaker 1
120.51s
We are trying to understand your body in and out and what is suitable for you, what will be helping you to
Speaker 1
126.99s
make next twenty thirty years more easier to live like like consider your very much good life.
Speaker 0
130.55s
Like
Speaker 0
132.61s
This is this living a disease free healthy independent life.
Speaker 1
136.49s
Exactly. So what we are doing is not just um like a pseudoscience or something like that, we are completely data driven. So currently where do you stand? What's your body function? So how fast are you aging?
Speaker 1
148.57s
How can you start your reverse aging journey you will be starting into? Our founder actually is around like seventy is ages in calendar but his actual age is fifty. If you take his organs. So from organs we will be checking and what is the fasting phase of the organs also we will be focusing upon.
Speaker 1
167.77s
Because our goal is to completely focus upon the retreat.
Speaker 0
171.25s
Where are you where are where is this retreat based out of?
Speaker 1
174.81s
Based out of Chennai maam.
Speaker 0
176.39s
Your face will be
Speaker 1
176.53s
Your safe will be in Leela Palace. For such a and food accommodation everything will be taken care of. Everything is a personalized one for you.
Speaker 0
179.29s
Okay. And food
Speaker 0
185.15s
oke oke.
Speaker 0
186.49s
And so seven days is the minimum, right?
Speaker 1
189.79s
aa seven days we have five days we have.
Speaker 0
192.27s
okay okay
Speaker 1
192.99s
depends upon our health goal we can customize those things and all.
Speaker 0
196.73s
okay. and tentatively haat much does this cost come up to?
Speaker 1
202.91s
uh yeah ma'am so the costing actually it starts from three lakhs to up to six point six five. the seven days plan is six point four five.
Speaker 0
212.29s
Okay.
Speaker 1
212.47s
So when it comes to five days, it's single or couple, based upon that the parameters and everything changes.
Speaker 0
217.21s
Say say seven days for a single person single occupancy how much would that come out to be?
Speaker 1
220.81s
that command four five.
Speaker 1
223.29s
for a single for a single
Speaker 0
223.31s
for a single or single person.
Speaker 1
225.19s
single person, yeah.
Speaker 0
226.91s
oke oke.
Speaker 1
229.97s
And what is our major goal is as I said you so currently you are fifty. So once you start aging in the calendar right but we are trying to reverse it out. So how can we reverse? So what are the scientific parameters available? What are all the services available? And we'll be doing advanced level of diagnostics where whatsoever it is right early directions can be done.
Speaker 1
251.17s
So in stage one, stage two itself, you'll be detecting all the parameters and you'll be using around like four hundred to five hundred plus biomarkers in your body to track all this down and get exactly what you need to do. So our doctors, dieticians, gym trainers and you'll be having the support of the...
Speaker 1
268.51s
physiotherapist person and it covers the dental like all the parameters we cover ma'am under one roof.
Speaker 1
276.31s
Yeah. And our primary agenda over here is as I said you, so once we kick into the journey, right, it should be for a long time. Once you started this services,
Speaker 0
285.63s
yaa but then after the seven days
Speaker 1
287.55s
I will say I will say I will say ma'am. We will be having the
Speaker 1
291.05s
consultation online. After 30 days, 45 days, 50 days you can connect with us in online. Ika again revisiting based upon that also we can continue.
Speaker 0
301.11s
Do you have so is it see as you said you'll be staying at a Leela and all that stuff. So you'll have a like a collaboration with a networking with a Leela right probably.
Speaker 1
309.69s
Yeah ma'am, Leela is very much nearby our IO center. IO center is very much parallel to Leela. It's like hardly two hundred, three hundred meters from Leela Palace.
Speaker 0
318.63s
Okay.
Speaker 1
319.39s
Yeah.
Speaker 0
319.97s
okay. so do you do you all have something like a any any such similar setup in mumbai or something?
Speaker 1
325.71s
we don't have any such similar setup in Mumbai but if you want to start up this process some process can be done from your home. those process we can start to kick in.
Speaker 0
333.17s
those processes
Speaker 0
335.83s
as in what process?
Speaker 1
337.41s
like the initial tests and all can be taken from your home and from Mumbai. those things we can collect the blood tests the samples everything we can collect from your home.
Speaker 0
343.87s
everything you can connect from your home. No, because I am based out of Mumbai. So I just so I just said ki in case if you say
Speaker 1
346.67s
underscore.
Speaker 0
349.97s
in Chennai okay obviously you'll have a very good setup out there. yeah. so I'm just saying do you have something similar thing in Mumbai also just because I just live very close to the Leela in Mumbai.
Speaker 1
353.71s
Yeah.
Speaker 1
359.87s
Oh okay okay okay. No no ma'am. Leela is basically using it for say accommodation food. But services everything is from IO.
Speaker 0
368.89s
so that's for the so that your the i o center you all don't have accommodation services.
Speaker 1
373.53s
ya ya ya. here in kanai.
Speaker 0
377.13s
okay. so then so what happened at the center then?
Speaker 1
380.87s
The center only all the process which I said you from uh day one to day seven you will be having the itineraries everything will be detailed given first all the diagnostics on all the services will be starting it out.
Speaker 0
393.57s
Okay.
Speaker 0
395.61s
okay, I think you forward I've received one brochure in the morning today probably.
Speaker 1
399.37s
ya ya sure sure. I have mailed you a message through in the WhatsApp.
Speaker 0
402.49s
Yeah yeah so I have not checked the email but I have seen something that is on WhatsApp. Let me go through it then see.
Speaker 1
404.49s
Okay.
Speaker 1
406.53s
Okay.
Speaker 0
408.93s
I can I can connect back back to you if it's too much.
Speaker 1
411.13s
completely completely ma'am you can go through it. okay. even I will be giving a detailed program how it runs and for you how can customization we can do. if you apart from that if you want any additional services also you can avail it.
Speaker 0
418.95s
if you want to
Speaker 0
422.53s
oke oke fine no problem. ai il get in touch with you.
Speaker 1
425.15s
sure okay anna. thank you. thank you. have a great day.
Speaker 0
425.69s
Thank you. Thank you. Have a great day.