A
Call Intelligence
Subhashini (Assistant/Employee) with Vimal — Feb 20, 2026 18:42
Deal Lost
Cold
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Subhashini (Assistant/Employee). Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Subhashini (Assistant/Employee).
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
N/A
Decision Maker
Non-Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Logistical coordination
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:50 (50s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
102 / 64
Rep Longest Monologue
14s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Authority
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong point of contact
I am just I work for him, that's it, I cannot give all these details to him, it's a personal matter.
|
authority | Customer | Yes | acknowledgment | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| vo2 max test | Rep | -- | Neutral | Instruction for the test on Tuesday requiring shoes. |
| lab testing | Rep | -- | Neutral | Sunday afternoon testing schedule. |
Key Moments
200:06
Instruction for VO2 Max
Agent clarifies that shoes are required for the Tuesday session.
00:33
Role Clarification
None
Resistance Signals
1
I cannot give all these details to him, it's a personal matter
Topics Discussed
VO2 Max Testing
Lab Testing Schedule
Footwear Requirements
Communication Protocol
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | neutral | Listening to instructions. |
| Closing | 3 | neutral | Firmly redirecting the agent to the lead's wife for personal matters. |
Call Transcript
Click to expand
Speaker 0
0.49s
Hello
Speaker 1
1.51s
S.
Speaker 0
2.19s
Aa Subhashini Vimal Subhashini. Hi Ola.
Speaker 1
5.09s
Aa sollunga.
Speaker 0
6.15s
Aa adhu paas sir-ku adhai renda pirichirukkom illaiya so adhanala Tuesday dhaan vandhu andha Vivo 2 Max-laam edukkira maadhiri Vivo 2 Max-ku dhaan sir need to bring shoes.
Speaker 1
9.15s
Adhanaala
Speaker 0
14.59s
Andha test dayoda whole instruction ungalukkum anuppichirunga sirukkum anuppichirunga sarigala
Speaker 1
18.85s
Mm sari.
Speaker 0
19.71s
Sunday shoes illanaalum onnum problem illa, Sunday Sunday vandhu paatheenganna lab-la poi some testings-laam pannanum rendu o'clock mela sariya.
Speaker 0
26.97s
Andha testing mudichuttu sir veettukku ponaalum fine dhaan, adhu maadhiri dhaan plan pannirukku, so inga vandhuttu oru ondru hour ondru andru hour spend pannittu sir poyittu konjam.
Speaker 1
33.47s
See you have to call his wife and tell all these things, we gave you another number, I am just I work for him, that's it, I cannot give all these details to him, it's a personal matter.
Speaker 0
43.77s
Okay.
Speaker 1
44.87s
Please call the other number and inform and give all the instructions okay.
Speaker 1
49.09s
Thank you thank you