A
Call Intelligence
None with Vimal — Feb 05, 2026 12:27
Deal Lost
Warm
Call History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:37 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
24 / 108
Rep Longest Monologue
4s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Discussing Tuesday test and report timelines. |
Key Moments
300:02
Confirmation of Quotation
Confirms the lead has received pricing and is in the consideration phase.
00:14
Report Timeline Discussion
Customer explains the 5-day window for reports to make the doctor approach easier.
00:26
Test Scheduling
Customer mentions completing a test on Tuesday.
Trust Signals
2
Customer confirms receiving WhatsApp documents
Customer is planning around the doctor's availability
Confusion Signals
1
Slight confusion over specific dates (15th/Monday/Sunday)
Topics Discussed
Quotation
WhatsApp split-up
Payment details
Report timelines
Doctor availability
Test dates
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming receipt of documents. |
| Middle | 2 | neutral | Discussing logistical dates for reports and doctor visits. |
| Closing | 3 | neutral | Ending the call to check details. |
Call Transcript
Click to expand
Speaker 0
0.67s
Hello.
Speaker 1
0.85s
Hello aa hello sollunga
Speaker 0
2.45s
Aamaa naan andha quotation anuppichirukken andha split upum anuppichirukken ungalukku WhatsAppla saarkkum share pannirukken
Speaker 1
6.93s
Share pannirukken.
Speaker 1
8.01s
Aa.
Speaker 0
8.03s
Payment details ellam aagum.
Speaker 1
9.61s
Mm.
Speaker 0
10.17s
Neenga adha check pannittu sollunga, andha vara maadhiri sollirundhuchula Thursday maadhiri.
Speaker 1
14.05s
Mm.
Speaker 0
14.49s
Adhu andha Thursday illama third week vandhave report sarukkulla vandhurum, oru aindhu days-la so doctor approach pandram easy-aa irukkum, padhinaindhu illa padhinaindhu maadhiri free-aa? Sunday Sunday varudhu padhinaindhu padhinaindhu Monday.
Speaker 1
21.05s
Sari
Speaker 1
26.11s
Sari, ippa Tuesday test mudichuttu padhinaindhu or padhinaindhu varanum.
Speaker 0
28.41s
Supply karthuchchu.
Speaker 0
30.01s
Aa varanum, aa adhu enna available-o avail pannikkalaam, padhinaindhukku appuram enna data irukkalaam okay.
Speaker 1
34.09s
Sari naan kekkuren.
Speaker 0
34.93s
Mm sari sollunga.
Speaker 1
35.97s
Mm
Speaker 0
36.03s
Mm
Speaker 0
36.63s
Okay.