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Call Intelligence

Subhash with Vimal — Feb 05, 2026 10:19

Deal Lost Warm
Customer Subhash
Phone +919962955588
Rep Vimal
Team Sales
Date 2026-02-05 10:19
Duration 3:29
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 05, 2026
Last CallFeb 20, 2026
Total Talk Time5.0 min
Rep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Influencer
Lead Type b2c

Conversation Flow

Opening Type referral_based
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Logistical/Operational
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending customer_thinking

Call Structure

Duration 3:29 (209s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 66
Rep Words / Customer Words 482 / 298
Rep Longest Monologue 17s
Customer Longest Monologue 12s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Busy Schedule
Saar vandhu busy schedule-aa irukkumba, naan eppa free-aa iruppennu theriyala.
 logistics Customer Yes flexibility/alternative options Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Rep -- Neutral Discussion of blood tests, DEXA scan, and full day services at MRC Nagar.
dexa scan Rep -- Neutral Mentioned as one of the services for the second day (Thursday).

Key Moments

3
01:15
Home Collection Pivot
Rep suggests home collection to overcome the 'busy schedule' objection, increasing the likelihood of the test happening.
02:54
Customer Confusion
Customer explicitly states they don't understand the 2-day split, forcing the rep to clarify the DEXA scan and other services.
03:14
Request for Written Summary
The defining next step where the customer asks for a WhatsApp breakdown to present to the decision-maker.

Trust Signals

2
Acceptance of the referral source
Asking for a detailed breakdown of services

Resistance Signals

1
Scheduling conflicts (Bengaluru trip, Wednesday meetings)

Confusion Signals

2
Enakku actually puriyala (I actually don't understand)
Repeated questions about what happens on Thursday vs Tuesday

Topics Discussed

Scheduling Blood Tests DEXA Scan ITC Breakfast/Lunch MRC Nagar Location Home Collection Travel Logistics

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledging the call and referral.
Middle 2 neutral Struggling to understand why two days are needed and what happens on each day.
Closing 3 neutral Agrees to check the schedule once a written summary is provided.

Call Transcript

Click to expand
Source File +919962955588 5-2-2026, 10-19-16am.mp3
Transcript +919962955588_5-2-2026,_10-19-16am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20779