A
Call Intelligence
Sathyam with Vimal — Feb 10, 2026 14:06
Deal Lost
Cold
Call History
3 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sathyam.
Low Performance: Vimal
Vimal scored 1.0/10 on call with Sathyam. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Sathyam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Malayalam
Brand Awareness
unknown
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:13 (13s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
4
Rep Words / Customer Words
16 / 0
Rep Longest Monologue
4s
Customer Longest Monologue
0s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Call Start
Agent identifies prospect by name but receives no response.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | No customer response recorded. |
Call Transcript
Click to expand
Speaker 0
0.73s
Hello Sathyam.
Speaker 0
4.89s
Hello hello. Hello I am speaking ST hello.
Speaker 0
10.47s
Hello.
Speaker 0
12.61s
Hello Sir Hello