A
Call Intelligence
Zafarul Islam with Vimal — Feb 20, 2026 11:50
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
60.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Zafarul Islam. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Zafarul Islam.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
self_introduction
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:18 (19s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
28 / 36
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In a meeting
Vimal, can you please message me on WhatsApp because I'm middle of a meeting right now.
|
time | Customer | Yes | compliance/alternative channel | Good |
Key Moments
100:07
Customer requests WhatsApp communication.
Changes the sales channel from voice to text due to professional constraints.
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
Meeting conflict
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges call but immediately sets boundary. |
| Closing | 2 | neutral | Requests WhatsApp follow-up and says thank you. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
0.97s
hello, namaste, namaskar.
Speaker 0
2.87s
ya speaking.
Speaker 1
3.95s
Vimala from IO the tool which gave you a contact.
Speaker 0
6.37s
to give your content.
Speaker 0
7.45s
Vimal, can you please message me on WhatsApp because I'm middle of a meeting right now.
Speaker 1
13.53s
okay.
Speaker 0
13.75s
so just message me what is it regarding and I will come back to you.
Speaker 1
16.59s
oke thank you.
Speaker 0
17.09s
Thank you.
Speaker 1
18.25s
Thank you.