A
Call Intelligence
Sayed with Vimal — Feb 10, 2026 12:32
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sayed.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Sayed. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Sayed. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
potential
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
21 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Audio Clarity
suna nahi aaya na sir.
|
technical | Customer | No | repetition | Poor |
Key Moments
100:14
Customer expresses inability to hear
Point of failure for the conversation.
Resistance Signals
2
What?
suna nahi aaya na sir
Confusion Signals
2
Huh?
What?
Topics Discussed
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer cannot hear the agent clearly. |
Call Transcript
Click to expand
Speaker 0
1.25s
hello.
Speaker 1
2.87s
Hello?
Speaker 0
3.41s
hai speaking with shayad sir.
Speaker 0
6.47s
aami speaking with saayad.
Speaker 1
9.11s
What?
Speaker 0
10.07s
aam e speaking with sayyad. hello.
Speaker 1
14.57s
suna nahi aaya na sir.
Speaker 0
17.15s
hello
Speaker 1
18.47s
Hello.
Speaker 0
19.75s
Am I speaking with Sayed?
Speaker 1
21.85s
Huh?