A
Call Intelligence
Madhia Choudhury with Vimal — Jan 29, 2026 14:32
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Interested/Curious
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
12% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
5:20 (320s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
642 / 218
Rep Longest Monologue
38s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 12.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Decision Maker
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult spouse
I'll just replace this with my husband. I've not been able to get in touch with him since then.
|
authority | Customer | Yes | empathy and flexibility | Good |
|
Scheduling conflict
he's been busy since morning... we can't find a time.
|
logistics | Customer | No | soft follow-up | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Primary recommendation for lifestyle reset and age reversal. |
| healthcation program | Customer | 275000.00 | Neutral | Customer specifically asks for a 2-day price for a couple. |
Key Moments
300:40
Differentiation Pitch
Agent successfully separates AIWO from standard wellness centers.
03:42
Price Reveal
Agent quotes 2,75,000 INR for a 2-day couple package, establishing the premium tier.
04:00
Spouse Deferral
Customer identifies her husband as a key decision maker and schedule constraint.
Discovery Questions
3
Q1
How are you doing ma'am?
Q2
Currently you are located in which location?
Q3
What is size? (Clarifying location/base)
Trust Signals
3
Admits to having read the brochures
Shares personal location details
Asks for specific pricing
Enthusiasm Signals
2
Acknowledges the uniqueness of the tests
Confirms interest in the '7-day reset'
Resistance Signals
1
Husband's busy schedule as a barrier to the next meeting
Confusion Signals
1
Clarifying the 2.75L price for just 2 days
Topics Discussed
Longevity
Biological Aging
Leela Palace Chennai
11 Pillars of Wellness
Couple Packages
Pricing
Mentor Sessions
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite and confirms the inquiry. |
| Discovery/Pitch | 2 | neutral | Asks clarifying questions about what makes the center different. |
| Pricing | 3 | neutral | Confirms the high price point without immediate sticker shock. |
| Closing | 4 | neutral | Defers to husband's schedule. |
Call Transcript
Click to expand
Speaker 1
0.47s
Nerla poyi kalpana maadu. Next speak with Madhia Choudhury.
Speaker 0
1.09s
hello. madhiya chaudhary.
Speaker 0
3.81s
Yes sir.
Speaker 1
4.67s
Worldwide.
Speaker 0
7.33s
Hello sir.
Speaker 1
9.69s
hello. ya hello.
Speaker 0
9.97s
Hello.
Speaker 0
11.71s
here this is from
Speaker 1
13.21s
from I use AI double.
Speaker 0
15.43s
Okay, yes.
Speaker 1
16.63s
Yeah ma'am. So you inquired about wellness, right?
Speaker 0
20.21s
Oh yes yes.
Speaker 1
21.43s
Yeah yeah.
Speaker 0
21.43s
Yeah yeah.
Speaker 1
22.35s
Hi hi ma'am. I got your status. your details also ma'am. How are you doing ma'am?
Speaker 0
28.01s
I'm doing well. I'm doing good.
Speaker 1
30.85s
Okay.
Speaker 0
30.87s
Okay. So I was I wanted to understand what you guys really do. So I see like
Speaker 0
36.29s
It's not like any other wellness center. You guys do a lot of tests and things.
Speaker 1
40.11s
yeah ma'am. So usually wellness center what they do is they take one specific topic for example more into yoga.
Speaker 0
42.21s
center
Speaker 1
47.09s
or more into PCO, they emphasize only that part more. and they provide those services.
Speaker 0
47.29s
more interesting.
Speaker 0
50.63s
Okay.
Speaker 1
52.81s
what we have planned is we are planning to completely have all the services which will help you for a long term goal like long UTVT.
Speaker 0
52.93s
What we have
Speaker 1
61.51s
reversing a age and all these parameters.
Speaker 1
63.77s
So when I'm implementing all these parameters, right? It should be science backed. To have a scientific backed data and to have a proper
Speaker 0
67.85s
You have a nice day.
Speaker 1
71.09s
details, right? And the services, what we have done is we have integrated all those services based upon the doctor as well as A I and the advanced services that is available. So your stay will be in the Leela Palace. It's in Chennai actually.
Speaker 1
86.07s
based on Chennai. So based upon availability from five days, seven days, nine days, the services will be provided and there are various services. So total services if you take it's around like fifty to sixty services.
Speaker 1
98.29s
Uh but when you're taking package wise, right? So based upon your body, everything will be customized. It's a customizable package. And apart from that if you need any kind of extra services also we can provide you and we can arrange you here in Chennai.
Speaker 1
112.85s
Okay. Okay. So in this seven days for most probably everybody will be getting into seven days because the seven days reset right from your current lifestyle will help you to fix multiple things like for example we primarily focus upon eleven pillars.
Speaker 0
113.07s
Okay.
Speaker 1
126.91s
So these eleven pillars right, it focus for longevity. Like how can you reverse your age? So what are the parameters essential that need to be followed for that what all tests currently where do we stand?
Speaker 1
139.03s
to know more about your biological aging, your aging pace, everything we will be testing it out over here.
Speaker 0
145.93s
Okay.
Speaker 1
146.49s
from blood test and you'll be having all the physio services to relax your muscles. and I was clubbed. So these are some some tests which I'm saying to you. If I explain all these things detailed right, it would take somewhere between fifteen to twenty minutes. Yeah, I went through it.
Speaker 0
160.95s
I went through your programs also.
Speaker 1
163.43s
Oh good good good ma'am.
Speaker 0
165.29s
Okay.
Speaker 1
165.69s
Okay. So currently you are located in which location?
Speaker 0
168.89s
So now I'm in Chennai. I'm looking for services in Chennai, sir.
Speaker 1
172.43s
Okay and Chennai itself okay.
Speaker 0
173.87s
Okay.
Speaker 1
174.71s
Okay. What is size?
Speaker 0
176.39s
What is size? Sorry?
Speaker 1
178.51s
ee base doubt unchindi?
Speaker 0
180.49s
I am from Bangalore but my in-laws are from Chennai.
Speaker 1
183.95s
Oh fine. Okay okay I understand.
Speaker 0
184.97s
Yes.
Speaker 1
186.27s
Okay.
Speaker 0
186.75s
So what is the price range going to be for these services?
Speaker 1
190.29s
A price range would differ based upon the packages which you enroll into, ma'am. So if you're looking for a couple package or a single package, based upon that it varies, ma'am.
Speaker 0
199.95s
okay so something for a couple package for say two days.
Speaker 1
203.97s
for two days, right?
Speaker 0
205.21s
Yeah.
Speaker 1
205.65s
couple package. Okay ma'am. So just give me just a minute.
Speaker 1
222.39s
2.75 that is.
Speaker 0
226.09s
that is going to be 2,75,000.
Speaker 1
228.01s
Yeah man.
Speaker 0
229.29s
For today.
Speaker 1
229.67s
for today.
Speaker 0
230.77s
So it will be two days one night.
Speaker 1
233.79s
that tour is one night. exactly.
Speaker 0
235.05s
Exactly. Okay okay.
Speaker 0
238.49s
Alright.
Speaker 0
240.09s
I'll just replace this with my husband. I've not been able to get in touch with him since then.
Speaker 1
243.09s
Yeah, I can save my number.
Speaker 0
246.35s
Ya, all right.
Speaker 1
246.61s
All right. My name is Vimal. Okay. And you continue.
Speaker 0
248.83s
Yeah. I'll get back to you by today evening or tomorrow morning.
Speaker 1
253.25s
It's completely fine, ma'am. Oh yeah, it completely works. Actually, if you could spend that time, right, around six thirty or six PM or five thirty, right? I can schedule a mentor session.
Speaker 0
259.97s
Six
Speaker 1
263.89s
Okay. So where the complete walk through will be given for the studio right with action plan and what all services we'll be providing everything like why do you need to do this. So brief idea will be given. So in the U one if your husband joins right it will be more good because tomorrow a concerned person is not available actually.
Speaker 0
275.27s
Okay.
Speaker 1
282.29s
Okay.
Speaker 0
282.45s
Okay, but that's the issue because he's been busy since morning. I was free, you know, I'm gonna get busy.
Speaker 1
290.37s
Oh fine.
Speaker 0
290.79s
You will be free. So we can't find a time.
Speaker 1
293.47s
I'll just
Speaker 0
293.49s
I'll just send this to him anyway. We'll have a discussion first and then I'll get back to you.
Speaker 1
296.51s
M.B.
Speaker 1
299.67s
Okay ma'am then you can take a time. Okay you have the brochures ma'am?
Speaker 0
304.05s
Yeah yeah I have it. Okay I have it.
Speaker 1
305.27s
Okay, have all the things. Okay, you can get back to me in this number. I am in WhatsApp as well.
Speaker 0
310.61s
Aa sir.
Speaker 1
310.89s
And if you have any doubts or any questions, any query, you can reach me out.
Speaker 0
314.47s
All right.
Speaker 1
315.19s
I will always guide you. Okay.
Speaker 0
316.71s
Okay ya thank you.
Speaker 1
317.35s
Okay. Thank you so much. Have a great day.
Speaker 0
318.95s
Bye.
Speaker 1
319.65s
Bye.