A

Call Intelligence

None with Vimal — Feb 18, 2026 14:34

Deal Lost Hot
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-18 14:34
Duration 0:08
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
90.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with None.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality Functional
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:08 (9s)
Primary Language Tamil
Code Switching None
Total Speaker Turns 6
Rep Words / Customer Words 2 / 16
Rep Longest Monologue 1s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:01
Customer arrival notification
Confirms the lead has physically shown up at the facility, indicating the final stage of the sales funnel.

Trust Signals

1
Physical arrival at location

Topics Discussed

Arrival coordination

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Informing arrival.
Closing 2 neutral Requesting a moment to call back.

Call Transcript

Click to expand
Source File +919943917080 18-2-2026, 2-34-6pm.mp3
Transcript +919943917080_18-2-2026,_2-34-6pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20770