A
Call Intelligence
None with Vimal — Feb 18, 2026 14:27
Deal Lost
Warm
Call History
63 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical Coordination
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
7
Rep Words / Customer Words
45 / 24
Rep Longest Monologue
12s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| rti scan | Rep | -- | Positive | Mentioned as the destination/procedure for which the customer is visiting. |
Key Moments
300:01
Customer asks for location clarification
Establishes the purpose of the call as logistical coordination for a visit.
00:05
Agent explains the assistant and scan process
Provides clarity on the workflow and value-add (assistant) provided by the center.
00:18
Agent commits to confirmation
Sets a clear next step for the customer.
Trust Signals
2
Customer is following the agent's instructions for the visit
Customer is willing to wait for a confirmation call
Confusion Signals
1
Initial confusion about whether to go to the center or directly to the scan location
Topics Discussed
Location/Directions
Transport (Car/Company Car)
Assistant support
RTI Scan
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking clarification on where to go. |
| Middle | 2 | neutral | Agreeing to the logistics explained by the agent. |
| Closing | 3 | positive | Satisfied with the plan for confirmation. |
Call Transcript
Click to expand
Speaker 0
0.27s
Sollunga Ma'am.
Speaker 1
1.91s
Aa, naangal inga car edukka porom, inga varanum actually? Marubadiyum angathaan varanuma?
Speaker 0
5.67s
Aa Ma'am, inga center-ku vandhutteenganna, inga oruthavanga assistant pottu viduvom. Inga irundhu namma RTI scan pora maadhiri irukku. Okay Ma'am, neenga adhaan illa illa, ippo namma car-laye pora maadhiri irukkaa illa eppadi Ma'am company car-la polaama?
Speaker 1
11.57s
Okay Ganna.
Speaker 1
18.13s
Once again naan adhu confirm pannirukken.
Speaker 0
19.31s
Aa sari enakku sollunga arrange pannikiren okay.
Speaker 1
21.19s
Okay.