A

Call Intelligence

None with Vimal — Feb 18, 2026 13:26

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-18 13:26
Duration 0:15
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Existing Lead
Brand Sentiment Neutral
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Functional
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:15 (15s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 6
Rep Words / Customer Words 22 / 128
Rep Longest Monologue 4s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:06
Logistical Confirmation
Rep confirms he told the team the customer is coming in her own car.
00:11
Transcript/Audio Loop
The transcript enters a repetitive loop ('ithu ithu...'), indicating a technical error or audio corruption.

Trust Signals

1
Customer calling rep by name (Vimal)

Confusion Signals

1
Audio glitch/looping in transcript at 00:11

Topics Discussed

Arrival logistics Transportation

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Inquiring about logistics.

Call Transcript

Click to expand
Source File +919943917080 18-2-2026, 1-26-11pm.mp3
Transcript +919943917080_18-2-2026,_1-26-11pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20766