A

Call Intelligence

None with Vimal — Feb 18, 2026 10:34

Deal Lost Hot
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-18 10:34
Duration 0:13
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil/Malayalam
Brand Awareness High
Brand Sentiment Positive
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type greeting
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:13 (14s)
Primary Language Tamil
Secondary Language Malayalam
Code Switching Low
Total Speaker Turns 12
Rep Words / Customer Words 14 / 16
Rep Longest Monologue 1s
Customer Longest Monologue 1s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

2
00:05
Customer requests meeting
Indicates high intent and transition from phone lead to in-person prospect.
00:09
Location confirmation
Customer confirms agent is on the floor to facilitate the walk-in.

Trust Signals

2
Requesting face-to-face meeting
Asking for agent's specific location ('Floor-la irukkeengala?')

Enthusiasm Signals

1
Proactive request to meet

Topics Discussed

Meeting request Location confirmation

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct inquiry.
Closing 2 positive Agreement to meet.

Call Transcript

Click to expand
Source File +919943917080 18-2-2026, 10-34-7am.mp3
Transcript +919943917080_18-2-2026,_10-34-7am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20765