A
Call Intelligence
None with Vimal — Feb 18, 2026 08:25
Deal Lost
Warm
Call History
63 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:07 (8s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
6
Rep Words / Customer Words
8 / 7
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| tv | Customer | -- | Neutral | Confirming delivery or setup of a TV. |
Key Moments
200:01
Confirmation of dispatch
Agent confirms they will send the item ('naan anuppichuduven').
00:04
Floor confirmation
Customer confirms 'Fifth floor' for delivery/service.
Trust Signals
1
Direct confirmation of location
Topics Discussed
Logistics
TV Setup
Location Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Brief, transactional exchange. |
Call Transcript
Click to expand
Speaker 0
0.41s
TV H thaane.
Speaker 1
1.63s
Aamaam TV aachu, naan anuppichuduven.
Speaker 0
3.43s
Okay entha floor?
Speaker 1
4.99s
Fifth floor.
Speaker 0
6.55s
Okay.
Speaker 1
7.47s
Okay.