A
Call Intelligence
None with Vimal — Feb 18, 2026 08:23
Deal Lost
Warm
Call History
63 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:21 (21s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
24 / 14
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Customer asks for location
Indicates high intent to visit the facility.
00:19
Agreement to share location on WhatsApp
Ensures the lead has the necessary info to convert to a walk-in.
Trust Signals
1
Customer asking for exact location to visit
Confusion Signals
1
Customer unsure of exact location/entry point
Topics Discussed
Location
WhatsApp Sharing
MRC Nagar
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for location. |
| Closing | 2 | positive | Agreed to receive location on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.87s
Hello.
Speaker 1
1.43s
Hello.
Speaker 0
2.07s
Aa ketkudhungala?
Speaker 1
3.49s
Aa enga varanumnga actually?
Speaker 1
6.31s
Aayu
Speaker 0
7.87s
Io MRC niraiya thalaivarunga, namma location-la add pannungalaa?
Speaker 1
12.19s
Aa
Speaker 0
13.07s
Sari okay.
Speaker 0
15.01s
Naan nanbagukku share pannittungala?
Speaker 1
17.37s
Illanga.
Speaker 0
17.89s
Indha number-ukku share pannungalaa?
Speaker 1
19.99s
Aa pannunga.
Speaker 0
20.63s
Okay Ma'am, thanks.