A
Call Intelligence
None with Vimal — Feb 18, 2026 08:23
Deal Lost
Warm
Call History
63 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
20.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Low Performance: Vimal
Vimal scored 0.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Language Preference
Gujarati
Brand Awareness
unknown
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
failed_connection
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:06 (7s)
Primary Language
Gujarati
Code Switching
None
Total Speaker Turns
3
Rep Words / Customer Words
0 / 6
Rep Longest Monologue
0s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:04
Customer attempts to engage
Customer says 'Hello, mag ek dakhalo' but receives no response, leading to call termination.
Confusion Signals
1
Customer repeating hello suggests they cannot hear the agent.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer says hello multiple times. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 0
4.05s
Hello, mag ek dakhalo.
Speaker 0
6.29s
Hello.