A

Call Intelligence

None with Vimal — Feb 17, 2026 17:41

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-17 17:41
Duration 1:07
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 1:07 (67s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 26
Rep Words / Customer Words 138 / 102
Rep Longest Monologue 8s
Customer Longest Monologue 5s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Process

Objections

1
Objection Category Raised By Handled Technique Quality
Cold shower requirement
Cold shower ellaam potturukka so adhudhaan adhai kettukkalaam appadingiradhukkaaga thaan.
 process/protocol Customer Yes clarification/contextualization Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
omega 3 Customer -- Other Clarifying if it is included in the package.
icl program Customer -- Interested Referring to the schedule/catalog sent.

Key Moments

2
00:12
Fasting Clarification
Crucial for test accuracy; agent confirms 12-hour food fast but allows water.
00:54
General Notes Explanation
Agent resolves customer confusion by explaining that 'cold shower' notes are for the long-term program, not the immediate test.

Trust Signals

2
Asking specific questions about the protocol
Confirming the meeting for tomorrow

Resistance Signals

1
Confusion over 'general notes' vs specific instructions

Confusion Signals

2
Cold shower requirement (00:50)
Fasting duration (00:12)

Topics Discussed

Omega 3 inclusion 12-hour fasting protocol Water intake during fasting Cold shower requirements ICL Program schedule Next day meeting

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Seeking clarification on Omega 3.
Middle 2 neutral Unsure about cold shower and fasting rules in the notes.
Closing 3 positive Relieved that cold showers aren't immediately mandatory.

Call Transcript

Click to expand
Source File +919943917080 17-2-2026, 5-41-54pm.mp3
Transcript +919943917080_17-2-2026,_5-41-54pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20761