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Call Intelligence

None with Vimal — Feb 17, 2026 17:37

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-17 17:37
Duration 2:47
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Joint
Lead Type follow_up

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Consultative Support
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 2:47 (167s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 63
Rep Words / Customer Words 342 / 288
Rep Longest Monologue 12s
Customer Longest Monologue 9s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Administrative

Objections

1
Objection Category Raised By Handled Technique Quality
Spelling error in the document
Saaroda spelling mattum thappa irukku, U illa
 administrative Customer Yes immediate acknowledgement & correction Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Customer -- Positive Preparation for upcoming tests including VO2 Max and blood work.
vo2 max test Rep -- Other Instructions regarding footwear (sports shoes) for the test.

Key Moments

4
00:27
Fasting Instructions
Critical logistical instruction for the accuracy of the blood work.
00:57
Clothing Requirements
Instruction to wear cotton clothes without metal for testing safety/accuracy.
01:44
Test Inclusion Confirmation
Customer confirms all promised tests are in the itinerary, building trust.
02:41
Signal Loss
The call ends abruptly due to technical issues, requiring a callback.

Trust Signals

2
Customer asking detailed questions about the itinerary
Customer correcting spelling of names for records

Enthusiasm Signals

1
Confirming all tests are included as promised

Confusion Signals

2
Clarification on whether water is allowed during fasting
Confusion over 'Export procedure' mention at the end

Topics Discussed

Calcium supplements Omega-3 Fasting protocol Water intake Breakfast/Lunch provision VO2 Max test Sports shoes Cotton clothing Spelling correction Posture correction Physiotherapy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about supplement restrictions.
Middle 2 neutral Confirming fasting and clothing requirements.
Closing 3 neutral Accepting the callback due to signal loss.

Call Transcript

Click to expand
Source File +919943917080 17-2-2026, 5-37-53pm.mp3
Transcript +919943917080_17-2-2026,_5-37-53pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20760