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Call Intelligence

None with Vimal — Feb 17, 2026 11:28

Deal Closed Hot
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-17 11:28
Duration 1:40
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10

Active Alerts

1
i

Exceptional Performance: Vimal

Vimal scored 9.0/10 and closed the deal with None. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Gut Microbiome + Food Intolerance
Deal Value ₹1,80,000
Purchase Date Feb 17, 2026
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality High - Transactional and focused.
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 5% into call
Pitch Approach Consultative/Logistical
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 1:40 (100s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 39
Rep Words / Customer Words 214 / 148
Rep Longest Monologue 9s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Technical

Objections

1
Objection Category Raised By Handled Technique Quality
Testing methodology clarification
Illa stool test-aa eppadinnu ketkiren.
 technical Customer Yes direct explanation Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
food intolerance test Customer 180000.00 Positive Confirming the price and testing methodology.

Key Moments

3
00:02
Price Confirmation
Customer confirms the 1.8 Lakh payment, signaling a closed deal.
00:48
Testing Clarification
Customer asks about the specific nature of the gut microbiome test.
01:24
Consultation Flexibility
Rep offers online consultation if the customer cannot come in person after reports arrive.

Discovery Questions

3
Q1 Ippa gut microbiome irukku, food intolerance irukku, idhu rendaiyum eppadi paarppeenga?
Q2 Illa stool test-aa eppadinnu ketkiren.
Q3 Sari okay mudichuttu inga breakfast enna reports edhavadhu ungalukku kondu varanuma?

Trust Signals

3
Willingness to pay high ticket price
Agreement to bring personal medical reports
Acceptance of the rep's scheduling advice

Enthusiasm Signals

1
Promptness in scheduling for the very next morning

Confusion Signals

1
Clarification on whether it is a stool or blood test

Topics Discussed

Payment processing Gut Microbiome test Food Intolerance test Stool and Blood samples Fasting requirements Appointment scheduling Medical report review

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Focus on payment confirmation.
Middle 2 neutral Asking about testing procedures and fasting requirements.
Closing 3 positive Agreement on appointment and next steps.

Call Transcript

Click to expand
Source File +919943917080 17-2-2026, 11-28-16am.mp3
Transcript +919943917080_17-2-2026,_11-28-16am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20759