A
Call Intelligence
None with Vimal — Feb 16, 2026 18:51
Deal Lost
Warm
Call History
63 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
Blood Test / Health Checkup
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:59 (60s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
23
Rep Words / Customer Words
102 / 68
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling Conflict
Wednesday vandhuthaan edho blood test vandhu Thursday edukka solreengale.
|
logistics | Customer | Yes | clarification & assurance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Committed | Clarifying if the test is on Wednesday or Thursday. |
Key Moments
300:15
Customer threatens cancellation
High risk moment where the lead could have been lost due to scheduling confusion.
00:35
Agent confirms Wednesday slot
Resolves the primary friction point of the call.
00:53
Customer commits to payment tomorrow
Secures the verbal agreement for the sale.
Trust Signals
2
Customer asks for confirmation ('Adhu confirmaa?')
Customer agrees to send screenshot
Resistance Signals
1
Initial threat to cancel if scheduling isn't clear
Confusion Signals
1
Confusion over whether the test is Wednesday or Thursday
Topics Discussed
Scheduling
Blood Test
Payment Confirmation
Screenshots
Slot Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Confused about the schedule and threatening to cancel if not fixed. |
| Middle | 2 | neutral | Clarifying the Wednesday vs Thursday timeline. |
| Closing | 3 | positive | Agrees to the plan and confirms payment for the next day. |
Call Transcript
Click to expand
Speaker 1
0.01s
Idhu.
Speaker 0
4.57s
Hello
Speaker 1
5.25s
Aa sollunga Ma'am.
Speaker 0
7.37s
Hello
Speaker 1
8.03s
Aa, hello sollunganna.
Speaker 0
8.51s
Sollunga, first schedule pannunga, schedule pannittu idhaan sollunga pannalaam, illainna appuram cancel dhaan pannanum.
Speaker 1
17.01s
Schedule pannala puriyala Ma'am adhaan Wednesday varum Wednesday.
Speaker 0
19.01s
Wednesday
Speaker 0
20.35s
Illa Wednesday vandhuthaan edho blood test vandhu Thursday edukka solreengale.
Speaker 1
23.81s
Aa adhaan Ma'am, adhanaala sonnirundhen, avanga kettu solrennu thaane sonnen, yenna third day slot illa, naan appuram vera illa payment.
Speaker 0
28.35s
Payment confirmationukku enakku anuppichirukkaanga.
Speaker 1
31.05s
Mm, aamaam.
Speaker 0
32.25s
Screenshot ellaam kettirundhaanga so adhukkaagathaan naanga.
Speaker 1
35.41s
Aa adhaan adhaan naan vandhu ingaye vandhu eduthukka sollitten Ma'am, adhu onnum problem illai Wednesday pannikkalaam.
Speaker 0
41.29s
Adhu confirmaa? Ellaame mudinjirumla.
Speaker 1
42.09s
Aa neenga complete pannittu.
Speaker 1
43.83s
Aa Wednesday-ye mudinjirum, neenga confirm pannitta podhum, avvalavuthaan, unga side confirmation-la wait pannirundhen.
Speaker 0
47.81s
Saringa okay.
Speaker 1
49.59s
Sari okay, neenga payment pannittu share pannirunga screenshot-la ungalukku.
Speaker 0
53.09s
Adhu naalaikku dhaan sir pannuven.
Speaker 1
54.59s
Sari okay.
Speaker 0
55.05s
Naan veliya irukken naalaikku paappom.
Speaker 1
57.05s
Athu ok.
Speaker 1
59.19s
Saringa.