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Call Intelligence

None with Vimal — Feb 16, 2026 18:39

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-16 18:39
Duration 1:21
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
5.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 15% into call
Pitch Approach Logistical coordination
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 1:21 (82s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 22
Rep Words / Customer Words 142 / 78
Rep Longest Monologue 12s
Customer Longest Monologue 7s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Fatigue/Timing
naan tired aayitten. naalaikku free-aa iruppen pesikkalaam (I am tired. I will be free tomorrow, we can talk.)
 time Customer Yes empathy and agreement Average
Fasting Duration
Wednesday night vandhuttu fasting start aagudhu... blood test ennaala vandhu adhukku andha andha timela kodukka mudiyaadhu (Fasting starts Wednesday night... I can't give blood at that specific time.)
 logistics Customer No deflection Poor

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Rep -- Other Scheduling the test for Thursday due to center availability.

Key Moments

3
00:21
Customer admits fatigue
Shifts the call from a closing attempt to a follow-up scheduling.
00:34
Agent introduces Thursday blood test
Creates a logistical conflict with the customer's fasting schedule.
01:04
Fasting conflict explained
Customer explains why the proposed timing won't work for her body/fasting window.

Discovery Questions

1
Q1 Kishore-tta pesitteengalaa confirm pannunga (Did you speak with Kishore and confirm?)

Trust Signals

2
Agreement to receive payment details
Previous coordination with another rep

Resistance Signals

2
Fatigue preventing immediate decision
Fasting schedule conflict

Confusion Signals

1
Timing of the blood test vs center booking

Topics Discussed

Scheduling Blood Test Fasting Payment Details Center Booking

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledging the call.
Middle 2 neutral Explicitly states 'naan tired aayitten' (I am tired).
Closing 3 neutral Concerned about fasting logistics for the blood test.

Call Transcript

Click to expand
Source File +919943917080 16-2-2026, 6-39-39pm.mp3
Transcript +919943917080_16-2-2026,_6-39-39pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20757