A
Call Intelligence
None with Vimal — Feb 16, 2026 14:06
Deal Lost
Warm
Call History
63 attemptsRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Consultative negotiation
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
customer_thinking
Call Structure
Duration
5:57 (358s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
104
Rep Words / Customer Words
582 / 418
Rep Longest Monologue
24s
Customer Longest Monologue
13s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high for two people
Nineteen-giradhu enakku jaasthiyaa irukku, rendu perukkum serthu edukkumbodhu.
|
price | Customer | Yes | value justification and internal escalation | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | 90000.00 | Negative | Primary product under negotiation. |
| fgv | Rep | -- | Negative | Customer mentions they previously declined this due to cost. |
Key Moments
300:09
Appointment Confirmation
Customer confirms Wednesday is fixed for the husband.
03:10
Price Resistance
Customer explicitly states 90k is too high for a joint package.
05:22
Bargaining Standoff
Customer refuses to name a price, insisting the agent 'talk to the team' and bring a better offer.
Trust Signals
2
Willingness to pay same-day if price is met
Confirmed appointment for husband
Resistance Signals
2
Refusal to provide a target budget
Explicitly stating the price is 'too high' (jaasthiyaa irukku)
Confusion Signals
1
Confusion over whether 90k includes the hotel/other costs
Topics Discussed
Pricing
Epigenetics
Appointment Scheduling
Bundle Discounts
Payment Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Confirms the Wednesday appointment. |
| Negotiation | 2 | negative | Repeatedly asks for a 'best choice' and refuses to give a number first. |
| Closing | 3 | neutral | Waiting for a callback with a better offer. |
Call Transcript
Click to expand
Speaker 1
1.05s
Hello.
Speaker 0
3.95s
Hello.
Speaker 1
4.49s
Hello, namaskaram Ma'am.
Speaker 0
5.95s
Aa sollunga, so.
Speaker 0
9.61s
Wednesday fix pannikkalaanga adhu confirm dhaan.
Speaker 1
11.85s
Aa okay.
Speaker 0
12.37s
Neenga enakku mattum dhaan ippa namma cost pesanum, enna pannalaam sollunga.
Speaker 1
15.89s
Aa.
Speaker 1
17.81s
Aa adhaan Ma'am, naan adha kettirundhen Ma'am, team-ta pesittu andha idhaiya remove panni sir-ukku panradhe pannittu ungalukku vandhuttu panra maadhiri adhu vandhu sixty six pannalaam appadinnu sollittu naan Ma'am final-aa ungalukku.
Speaker 1
29.25s
Discounts thaan poga.
Speaker 0
31.75s
Adhudhunga totalaave vandhudhu ninety.
Speaker 1
32.99s
Mm
Speaker 1
35.63s
Ninety kidaiyaadhu, adhula forty seven hotel vandhu ondru pathu.
Speaker 0
36.15s
Adhula 47
Speaker 1
38.79s
Aahaa, onbadhila naangu ezhupathi pogaadhu.
Speaker 1
41.57s
Adhu yen appadinna totally vandhu paatheenganna actually adhu nootru nootru nootru aindhu kitta varum.
Speaker 1
46.93s
Adhu vandhu neenga normal-aa edutheenganna ondru aindhu naan ungalukku solli irundhen illaiya?
Speaker 1
50.55s
Appuram neenga sir-ukku solli sir mattum edukkira maadhiri irundhadhunaala namma nintti naangu varaikkum pannirundhom last time correct-aa? Rendu perukku share edukkiradhunaala sir-ukku nintti pannalaamndra maadhiri sollirundhen.
Speaker 0
51.19s
Aa
Speaker 1
60.09s
Saringala, so adhu vandhu ninety, adhula irundhu neenga vandhu naangu ezhupathi aindhu vandhu kammi panna mudiyala, adhu vandhu club together avlo, yenna neenga thanithaniya eduthinganale ungalukku theriyum, ungalukku onnoottirai mattume ungalukku theriyum.
Speaker 0
69.43s
Munnaithaan ippo enna enakku oththu vandhaan enakku eduththen.
Speaker 1
72.61s
Mm
Speaker 0
72.83s
Illainnaa edukka maattaanga.
Speaker 1
74.23s
Sari okay.
Speaker 0
74.87s
Indha optionla dhaan irukku.
Speaker 1
76.45s
Sari okay.
Speaker 0
78.93s
Rest neenga rendu pettukkum three sixty-na enna panna mudiyumnu perunga.
Speaker 1
83.95s
Aa, neenga epicentric illaama thaane kettenga.
Speaker 0
84.21s
Aa
Speaker 0
86.55s
Aamaa.
Speaker 1
87.41s
Aa illa
Speaker 0
87.53s
Aa illa.
Speaker 0
88.79s
Naan vandhu rendume ungalaṭṭa kēṭṭēn.
Speaker 1
90.79s
Aa epigenetic epigenetic kooda irundhaalum onnooru onnooru.
Speaker 0
93.09s
Okay okay
Speaker 1
95.11s
Aa ninety ninety adhu naan ungal-tta appaye sonnen illaiya ninety ninety.
Speaker 0
98.25s
Adhula irundhu rendu per serthu eduthalum kammi aagadhu
Speaker 1
100.51s
Aama ma'am, aama ma'am, ninety ninety neenga sirukku mattum edukkuraangala? Ninety four naan solliyirundhenla munnaadi.
Speaker 0
106.61s
Mm
Speaker 1
107.23s
Mm.
Speaker 0
110.55s
Sari right sari sirukku mattum fix pannunga.
Speaker 1
113.81s
Mm
Speaker 0
113.91s
Aenna enakku kammiyaachu appadinna eadhavadhu best choice kidaichadhuna rendu peraiyum serthu pannidalaangiradhukkaaga thaan ketten naan.
Speaker 1
119.07s
Okay, okay sir.
Speaker 0
120.03s
Aamaa ungalukku share-ukku mattum neenga process pannunga.
Speaker 1
124.53s
Okay.
Speaker 0
125.07s
Yenna edhavadhu oru ippo sethi edukkumbodhu edhavadhu vandhu amount vandhu kammiya irundha nalla irukkum, adhai vittuttu adhe price sonneenganna.
Speaker 1
134.17s
Aanaa adhe price-laam sollalaam ungalukku.
Speaker 0
134.63s
Aa
Speaker 0
137.21s
Illanga, FGV-kku vandhuttu cost naan sattu varudhungiradhukkaagathukkaaga thaan namma vendaanom.
Speaker 1
141.77s
Aaruthi saarathu aindhu ippo adhudhaan naan solrenle Ma'am, neenga Epigenetic mattum solreenga illaiya? Adhu kooda irukkira ellaa idhulayum Epigenetic-oda cost mattum adhu kidaiyaadhu, neenga separate-aa eduthaadhaan adhu. Namma ippa namma oru onnum for example onnu enbadhu onnu thaniyaa extra thaniyaa enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbadhu enbad
Speaker 0
142.37s
Ippo
Speaker 0
154.29s
Illa illa onnu nimisham enakku endha explanation-um venaam enakku best choice edhavadhu panna mudiyuma?
Speaker 1
157.25s
Enakku best.
Speaker 0
160.51s
Oru team-ta kettuttu vaanga.
Speaker 0
163.47s
Sollunga, udane ennangiratha vena paarthu pannalaam.
Speaker 0
168.59s
Enna sirukku mattum namma Wednesday vandhu morning naangu aaru muppadhu-kku enga vandhaalum aaru muppadhu ok thaane.
Speaker 1
174.51s
Aa naan timing-la slot book pannunga ma'am, idho namma ungalukitta confirm pannalaam, book panna mudiyum, adhu konjam procedure irukku, naan ungalukku call panren en side-la irundhu.
Speaker 0
183.53s
Mm saringa, okay, neengal adhai mattum enakku mattum serthu confirm enakku ippo confirm pannunga, ennangiradha vena pesuvom.
Speaker 1
190.07s
Sari adhaan ungalukku vandhu.
Speaker 0
190.81s
Nineteengiradhu enakku jaasthiyaa irukku, rendu perukkum serthu edukkumbodhu naan frank-aa solren, rendu perukkum serthu edukkumbodhu nineteengiradhu vandhu enakku jaasthiyaa theriyudhu.
Speaker 1
197.79s
Kekkalai ma'am.
Speaker 0
198.15s
Angirundhu edhavadhu rendu perthukku vandhuttu rendu perthukku serthu edhavadhu kammiyaachu appadinna naan edhavadhu consider pannalaam. Adhanaala konjam pa adhavadhu konjam reasonablya kammiyaachunna nallaa irukkum vera onnum illa. Summaa anju.
Speaker 1
209.79s
Adhaan Ma'am, ippo ungalukku kammiyaaga irundhaal evvalavu kammi neenga kekkureenga, enakku puriyala.
Speaker 0
216.29s
Ippadi moondru aaru-ai naan eduthukkirenngiren.
Speaker 1
218.11s
Sari moondru aaru evvalavu Ma'am neenga ungalukku kekkureenga appo?
Speaker 0
221.35s
Illa, naan vandhu appadi sollala.
Speaker 1
223.05s
Mm.
Speaker 0
223.33s
Neenga enna panna mudiyumnu paathuttu sollunga.
Speaker 1
225.35s
Aa adhaan ma'am moondru aaru remove pannadhula ippa aaru aaru irukku illaiya, adhula irundhu dhaan ennaala vandhu kuraiya mudiyum, yenna naan aaru aarundhudhu naan sonnen illaiya, ondru aaru-la irundhu dhaan ungalukku kuraiya naan sonnadhu.
Speaker 1
234.57s
Saarum neengalum edukkura maadhiri naan ninety ninety naan ungalaṭṭa sonnen. Adhaan ketkiren ippo.
Speaker 0
237.97s
Naanu
Speaker 1
239.09s
Appa ungalukku sirukku vandhu edukkurom, adhu neenga kooda irukkeenga, appa neenga moondru aaru evvalavu neenga solreenga? Aenna neenga sonneenganna naan vandhu kettu solla mudiyum ennala.
Speaker 0
248.77s
Enna panna mudiyum S sir?
Speaker 1
251.21s
Discount.
Speaker 0
251.59s
Rendu perthukku Epigynacoda serthu ippa test vandhuttu totala edukkura maadhiri irundhuchunna enna panna mudiyum?
Speaker 1
258.09s
Aa
Speaker 0
258.09s
Kettuttu vaanga, but evening thaan ennaala payment panna mudiyum, yenna naan veliya irukken.
Speaker 1
262.17s
Adhu okay ma'am adhu.
Speaker 0
262.81s
Aa
Speaker 1
264.21s
Adhu okay namma adhu adhu paathukkalaam, payment issue-la namma first confirm panniranum illaiya? Yenna naan innaikku vitta issue ennaala naalaikku panna mudiyaadhu, enakku rendu days before aachum naan andha team-kitta sollanum, avanga arrangements panna adhanaaladhaan.
Speaker 0
275.87s
Mm mm sari sir
Speaker 1
276.71s
Mm.
Speaker 1
277.69s
Adhu adhu.
Speaker 0
277.87s
Adhaan neenga ippa neenga pesittu mattum line-ukku vaanga naan confirm pannitten enakku otthu vandha pannuven
Speaker 1
283.81s
Adhaan Ma'am rendu perukkum serthaa ninety nine sollunga aa ninety ninety adhu kekkureengala.
Speaker 0
285.19s
99%
Speaker 0
287.15s
Adhaan ninety ninety one eighty illaiya, adhula irundhu totala vandhuttu rendu perukku serthu enna kammi pannuveenga, rendu perum serndhu edutha?
Speaker 1
289.47s
Mm
Speaker 0
294.21s
Thaniya thaniya nineteenngiradhu okay.
Speaker 1
296.61s
Thaniyaa
Speaker 0
297.03s
Adhai vitturunga.
Speaker 1
299.23s
Ma'am thaniya ninety sollalainga, ma'am thaniya vandhu sir first edukkaradhunaala ungalukku last time naan oru lakh solli irundhen, appuram naan ungalukku ninety four sonnen illaiya kaalaila.
Speaker 0
306.25s
Paravaallanga ninety panrom naama naalaayiram roopai kattittu poren onnum prachinai kidaiyaadhu okay enna panna mudiyum rendu perukku serthu eduthaangiradhuthaan kelvi ippo
Speaker 1
310.45s
Mm okay.
Speaker 1
316.85s
Rendu perukkum serthu irukka ninety ninety one eighty dhaan panna mudiyum, adhukku vida kamminna neenga evvalavu kammiya kekkureengannu naan kekkuren, yenna ella service.
Speaker 0
322.49s
Naan adhu vandhu naan vandhuttu idhu bargain ellaam naan pannakkkidaiyaadhu.
Speaker 1
326.67s
Aa
Speaker 0
326.69s
Ennannu kettittu vaanga.
Speaker 0
329.91s
Edhavadhu best-aa vandhuttu client edhirpaarkkiraanga, enna panna mudiyumngiradha neenga kettuttu sollungangiradha naan solren.
Speaker 1
334.97s
Sari okay.
Speaker 0
335.27s
Naan vandhu rate sollala puriyudhaa ungalukku
Speaker 0
338.67s
Naan enna ketka sonna naan ketpen, but adhu ungalukku otthu varanumla, point puriyudha?
Speaker 1
344.13s
Puriyuthunga.
Speaker 0
345.39s
Adhudhaan naan vandhu amount sollaama neengale pesittu vaangannu sonna.
Speaker 0
352.07s
Aa pesittu sonneenganna enakku ottu ottu varudhaannu paarppom.
Speaker 1
355.33s
Athu
Speaker 1
356.19s
Sari.