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Call Intelligence

None with Vimal — Feb 14, 2026 18:24

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-14 18:24
Duration 2:13
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
50.0%
Personalization
3.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Negative/Frustrated
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach None
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 2:13 (133s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 31
Rep Words / Customer Words 168 / 284
Rep Longest Monologue 12s
Customer Longest Monologue 16s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Negative
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation High
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Process

Objections

2
Objection Category Raised By Handled Technique Quality
Excessive calling/Harassment
Thiruppi thiruppi call panni thiruppi thiruppi call pannitte irundha enna pandradhunnu kekkuren.
 process Customer Yes explanation Average
Need for deliberation/Spouse consultation
naan en husband-a discuss pannanum, idhanai vishayam irukku.
 authority Customer Yes acceptance Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
health program/investment Rep 100000.00 Skeptical Customer mentions investing 1 Lakh rupees in a product/service.

Key Moments

3
00:10
Customer confrontation
Customer expresses significant frustration with the company's calling persistence.
01:37
Value/Investment mention
Customer reveals the high-ticket nature of the deal (1 Lakh) and the need for breathing space to process the investment.
02:08
Monday commitment
The call is successfully salvaged from a total rejection to a scheduled follow-up.

Trust Signals

2
Willingness to discuss with husband
Acknowledgment of the 1 Lakh investment

Resistance Signals

3
Complaining about call frequency
Asking for breathing space
Refusing to talk during the current call

Topics Discussed

Call frequency Doctor consultation Medical reports Investment value Spouse discussion Follow-up scheduling

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Customer is very upset about receiving too many calls.
Middle 2 neutral Customer explains her situation and why she couldn't pick up.
Closing 3 neutral Customer sets a boundary to talk on Monday.

Call Transcript

Click to expand
Source File +919943917080 14-2-2026, 6-24-51pm.mp3
Transcript +919943917080_14-2-2026,_6-24-51pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20755