A
Call Intelligence
None with Vimal — Feb 14, 2026 09:38
Deal Lost
Warm
Call History
63 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:51 (52s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
68 / 94
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling conflict
Illa naan enakku thideernu naattukku schedule pannittaanga enakku late aagudhu.
|
logistics | Customer | Yes | flexibility | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Positive | Rep mentions checking doctor facility/availability for rescheduling. |
Key Moments
300:03
Customer reports conflict
Sets the purpose of the call as a rescheduling request.
00:37
Rep offers to check doctor facility
Demonstrates high service quality and commitment to the lead.
00:42
Rep reassures customer
Rep says 'Illa illa, adhu prachannai illa' (No problem), building strong rapport.
Trust Signals
2
Customer apologizes profusely ('extremely sorry')
Customer suggests alternative times
Topics Discussed
Rescheduling
Doctor Availability
Time Management
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is worried about missing the scheduled time due to a sudden change. |
| Middle | 2 | neutral | Discussing alternative times (11:00 AM or evening). |
| Closing | 3 | neutral | Customer thanks the rep for being flexible. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello.
Speaker 1
0.99s
Aa sollunganna.
Speaker 0
3.37s
Illa naan enakku thideernu naattukku schedule pannittaanga enakku late aagudhu.
Speaker 1
8.43s
Okay.
Speaker 0
8.75s
Enna pannalaam eleven o clockna ennaala attend panna mudiyum
Speaker 1
12.31s
Mudiyala ennaala.
Speaker 0
12.33s
Mudiyala ennala.
Speaker 0
14.29s
Ungalukku okayna namma attend pannalaam.
Speaker 1
16.41s
Okay.
Speaker 0
16.57s
Aenna enakku ennodadhu discuss pannen panna udane avanga nethukku night.
Speaker 1
20.71s
Mm.
Speaker 0
21.03s
Connect pannalaam appadinnu sollittaanga.
Speaker 0
24.41s
Mudiyumnu paarthen, enakku mudiyala, en guestum irukkaanga.
Speaker 1
28.01s
Sari okay ma'am naan inga block oru eleven o'clock-la irukken.
Speaker 0
30.17s
Oru eleven o'clock-na naan sharpa vandhuren, illaiya appadinna innaiku drop panniralaam, evening edhavadhu vena plan pannalaam, enna pannalaam?
Speaker 1
37.85s
Okay, doctor facility irukkonga, naan check panni paathuttu irukken.
Speaker 0
39.95s
Aa check pannittu enakku neenga ennannu sollunga sorry extremely sorry.
Speaker 1
42.19s
Illa illa, adhu prachannai illa, naan doctor vera edhavadhu appointment irundha adhai maathi vachu avartta pesuren.
Speaker 0
48.37s
Aa edhaavadhu pannanum thank you.
Speaker 1
48.75s
Aa.
Speaker 1
49.69s
Aa thank you. Okay thank you.