A
Call Intelligence
None with Vimal — Feb 14, 2026 08:58
Deal Lost
Warm
Call History
63 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:32 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
12s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Positive | Scheduling a time for the doctor to meet the patient. |
Key Moments
200:03
Doctor Availability Mention
Creates urgency by stating the doctor is waiting.
00:18
Email Request
Critical step for moving the lead to a meeting (conversion point).
Trust Signals
2
Willingness to share personal email ID
Proactive scheduling
Enthusiasm Signals
1
Repeated confirmation of the 10 o'clock slot
Topics Discussed
Appointment Scheduling
Doctor Availability
Contact Information Exchange
WhatsApp/Gmail usage
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking if they can join at 10. |
| Middle | 2 | neutral | Agreeing to send details. |
| Closing | 3 | positive | Confirming the time and ending politely. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
0.57s
Hello.
Speaker 1
1.33s
Aamaa ma'am.
Speaker 0
1.61s
Hi-nga oru pathu o'clock join pannattuma?
Speaker 1
3.99s
Appadingala sir? Naan sari okay ma'am, yenna doctor wait panraanga sir, naan appointment maaththuren ma'am.
Speaker 0
5.39s
Sari okay.
Speaker 0
9.49s
Okay naan adha confirm panrennu sollirundhen naan message panna marandhutten oru pathu o'clock join pannanum.
Speaker 1
10.11s
Sari
Speaker 1
13.35s
Oru pathu o'clock disturbent vandhu confirm-aa onnooru o'clock appadinnu sollittaaru sir, naanum vandhu inga book panni vachukkaren.
Speaker 1
18.55s
Sari okay, enakku neenga ennodaya id-la enakku proper-aa join pannirukka ma'am. Enakku andha mail ID mattum anuppichu vitturunga. Sari, mail ID anuppichu vitturunga. Gmail-la vachukkalaam, sarigala? Okay, ennodaya ID-kku anuppichu vitturunga WhatsApp-kku. Enakku vandhurunga ma'am, sariya?
Speaker 0
19.29s
Enna enna
Speaker 0
22.37s
Illa illa ten o'clock join pannunga.
Speaker 0
26.57s
Ok.
Speaker 1
31.09s
Sure sure sure. Okay thank you.