A
Customer Maruti
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-13 18:22
Duration 23:56
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Mixed (Trusts the knowledge, fears the cost).
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 52% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique alternative_close
Call Ending follow_up_scheduled

Call Structure

Duration 23:56 (1436s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 214
Rep Words / Customer Words 2145 / 1890
Rep Longest Monologue 118s
Customer Longest Monologue 108s
Silence Gaps (>2s) 4 (max 15.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Cost
IO vandhu bayangara costly-naala namma pannama irundhom.
price Customer Yes value stacking & free trial Excellent
Redundancy of Tests
Colonoscopy endoscopy naan pannitten. Ithula... varaadhu ma'am ungalukku.
product_fit Customer Yes technical differentiation Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep -- Other Comprehensive body status testing.
food intolerance test Rep -- Skeptical Suggested due to her dysentery symptoms during periods.
epigenetic test Rep -- Skeptical To check muscular-skeleton age and collagen profile.

Key Moments

4
01:10
Family History Disclosure
Customer reveals father's colon cancer, establishing a high-stakes health motivation.
04:15
Price Objection
Customer explicitly states IO is too expensive, which is the main barrier to the sale.
11:50
Fitness Capability Reveal
Customer reveals she is highly fit (lifting 7.5kg), shifting the problem from 'laziness' to 'metabolic block'.
21:21
The Pivot to Free Session
Rep offers a complimentary session, which successfully bypasses the price objection and secures the next step.

Discovery Questions

4
Q1 What is your current age?
Q2 Are you feeling symptoms like hair loss or skin dullness?
Q3 How is your morning motion consistency?
Q4 Have you taken a food intolerance test in the last 10 years?

Trust Signals

3
Sharing deep medical history
Recording the call for accountability
Agreeing to a 9 AM appointment

Enthusiasm Signals

2
Bragging about lifting 7.5kg weights
Mentioning high sleep scores (90/100)

Resistance Signals

3
Explicitly stating IO is costly
Questioning why standard tests (Apollo) weren't enough
Laughing at the 'Epigenetic' test suggestion

Confusion Signals

2
Confusion between C-section and 'Abdominal Plastry'
Unsure why weight isn't dropping despite muscle gain

Topics Discussed

PCOS Colon Cancer Weight Loss Strength Training Gut Health Food Intolerance Epigenetics Metabolism Ramzan Fasting

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Urgent need to discuss her specific health issues.
Discovery 2 negative Frustration with lack of results despite high effort in gym/diet.
Pitch 3 neutral Concerned about the cost and 'business motive' of the tests.
Closing 4 neutral Appreciates the offer of a complimentary doctor session to get clarity.

Call Transcript

Click to expand
Source File +919943917080 13-2-2026, 6-22-52pm.mp3
Transcript +919943917080_13-2-2026,_6-22-52pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20752