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Call Intelligence

None with Vimal — Feb 13, 2026 17:50

Deal Lost Hot
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-13 17:50
Duration 2:30
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 15.30%
Calls Before Closure 63
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 55% into call
Pitch Approach Value-based with heavy emphasis on discounts and bundled items.
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 2:30 (150s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 49
Rep Words / Customer Words 342 / 148
Rep Longest Monologue 13s
Customer Longest Monologue 7s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Time/Decision Maker

Objections

2
Objection Category Raised By Handled Technique Quality
Lack of time to review details
Adhaan PDF paakuradhudhaan enakku time illai.
 time Customer Yes simplification Good
Need for partner's confirmation
Sari okay, appo naan sir-ta mattum confirm pannittu naalaiku ungalukku naanga date fix panniralaam.
 authority Customer Yes patience/scheduling Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
blood test Rep 16000.00 Positive Main diagnostic component discussed for results-oriented tracking.
dexa scan Rep 2000.00 Neutral Additional diagnostic mentioned with a reduced price.
breathing kit Rep -- Interested Included in the package for both individuals.

Key Moments

3
00:29
Doctor's Recommendation
Agent uses the doctor's authority to validate the need for expensive testing.
01:23
Price Breakdown
Agent reveals the discounted price of 16,000 INR, moving the conversation toward financial closure.
02:17
Confirmation of Intent
Customer explicitly states 'confirm thaan', indicating high conversion probability.

Discovery Questions

2
Q1 Neenga confirm pannitteengala unga side?
Q2 Ippo office poga maattaanga, oru pannirendu o'clock mela poyikkalaamla?

Trust Signals

2
Customer mentions speaking to the doctor
Customer confirms the intent to do the program ('confirm thaan')

Enthusiasm Signals

2
Quick responses
Asking for specific pricing details

Resistance Signals

2
Time constraints ('PDF paakuradhudhaan enakku time illai')
Need for external approval ('sir-ta mattum confirm pannittu')

Confusion Signals

1
Inquiry about the breathing kit and its inclusion

Topics Discussed

Pricing Blood Tests Dexa Scan Breathing Kits Doctor Consultation Scheduling

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Busy and slightly rushed.
Middle 2 neutral Discussing doctor's advice and testing necessity.
Closing 3 positive Agrees to the follow-up and confirms intent to proceed.

Call Transcript

Click to expand
Source File +919943917080 13-2-2026, 5-50-51pm.mp3
Transcript +919943917080_13-2-2026,_5-50-51pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20751