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Call Intelligence

None with Vimal — Feb 13, 2026 16:36

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-13 16:36
Duration 3:10
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 1
Pitch Start 65% into call
Pitch Approach Value-based bundling
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:10 (190s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 45
Rep Words / Customer Words 342 / 318
Rep Longest Monologue 20s
Customer Longest Monologue 10s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Value

Objections

1
Objection Category Raised By Handled Technique Quality
Redundancy of testing
So appadi irukkumbodhu vandhuttu idhai vandhu enganala vandhuttu skip pannave mudiyala, avoid dhaan panna mudiyum. Adhudhaan solution, so adhukku edhukku namma vandhu idhu pannanum appadinnu yosichittu irukkom.
 value Customer Yes recency/change logic Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer 80000.00 Interested Inquiry about inclusions and cost.
epigenetic test Rep 4075.00 Neutral Individual cost comparison.

Key Moments

4
00:02
Customer inquiry on APG 360 inclusions
Sets the stage for a high-intent sales conversation.
01:31
Objection on test necessity
Critical moment where customer questions why they should pay for info they 'already know'.
02:43
Price anchoring at 80,000 INR
Rep establishes the high value of the bundled package compared to individual costs.
03:00
Commitment to call back
Customer moves to the final decision stage with her husband.

Discovery Questions

1
Q1 Avanga last-aa eppo eduthirundhaanga test-nu kettanga?

Trust Signals

2
Sharing specific medical history (wheat/lactose issues)
Asking for doctor's opinion

Enthusiasm Signals

1
Prompt timeline for follow-up (30 minutes)

Resistance Signals

1
Questioning the value of repeat testing if they already know the triggers

Confusion Signals

1
Uncertainty if Gut Microbiome was included in the list

Topics Discussed

APG 360 Gut Microbiome Food Intolerance Epigenetics DEXA Pricing Lactose/Gluten sensitivity

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking specific technical questions about the package.
Middle 2 neutral Discussing known food allergies and questioning the need for repeat testing.
Closing 3 neutral Agreeing to discuss with husband and call back shortly.

Call Transcript

Click to expand
Source File +919943917080 13-2-2026, 4-36-53pm.mp3
Transcript +919943917080_13-2-2026,_4-36-53pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20749