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Call Intelligence

None with Vimal — Feb 13, 2026 16:31

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-13 16:31
Duration 3:20
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Consultative/Logistical
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 3:20 (200s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 64
Rep Words / Customer Words 342 / 218
Rep Longest Monologue 13s
Customer Longest Monologue 8s
Silence Gaps (>2s) 2 (max 14.0s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Package Clarity
Enna enna idhula illaama irukku... three six-la vera ennenna venumnu ungalukku solreengalaa?
 product value Customer Yes value comparison Good
Timing/Fasting
Sunday poyittu Monday morning dhaan varuven naan.
 logistics Customer Yes alternative choice Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
blood test Rep -- Positive Suggesting home collection before the visit.
dexa scan Customer -- Interested Customer specifically asks for Dexa.
aiwo 360 program Rep -- Interested Discussing the profitability and value of the 3-6 bundle.

Key Moments

4
00:37
Customer requests Dexa scan
High intent signal for a specific high-value diagnostic.
01:30
Fasting and Travel discussion
Critical logistical hurdle for blood test scheduling.
02:06
Period timing query
Agent builds trust by providing medical clarification.
03:12
Customer asks for 2 minutes to review
Indicates a decision-making phase; the call ends on a pending follow-up.

Discovery Questions

3
Q1 Ennaikku ma'am sir vandhu book varalaamnu irukkaanga?
Q2 PIN code verify pannikkiren ma'am?
Q3 Three six-la vera ennenna venumnu ungalukku solreengalaa?

Trust Signals

3
Sharing PIN code
Discussing personal schedule/travel
Asking about period timing impact on tests

Enthusiasm Signals

1
Directly asking for Dexa scan

Resistance Signals

1
Hesitation on package contents vs individual tests

Confusion Signals

1
Unsure what is included in the 3-6 package

Topics Discussed

Scheduling Home Blood Collection Dexa Scan Package 3-6 Fasting Requirements Menstrual Cycle Impact Pricing/Profitability

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Ready to discuss scheduling.
Middle 2 positive Engaged in logistics and specific test requests (Dexa).
Closing 3 neutral Requested time to review package details before final commitment.

Call Transcript

Click to expand
Source File +919943917080 13-2-2026, 4-31-30pm.mp3
Transcript +919943917080_13-2-2026,_4-31-30pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20748