A
Call Intelligence
None with Vimal — Feb 13, 2026 12:10
Deal Lost
Warm
Call History
63 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
11
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
9s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with Friday Prayer
Enakku konjam naan prayer innaikku Fridaynaala mudichuttu namma moonu manikku mela freeya pesidalaam.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| home collection / booking | Customer | -- | Positive | Aligning time for home collection of samples/details. |
Key Moments
200:12
Customer mentions Friday Prayer
Sets the boundary for the conversation and establishes the need for a callback.
00:18
Agent proposes 3:30 PM callback
Secures a specific follow-up time to maintain momentum.
Trust Signals
2
Willingness to share details
Proactive scheduling of callback
Topics Discussed
Availability
Home Collection
Friday Prayer
Data Entry/Details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer apologizes for the timing. |
| Middle | 2 | neutral | Explains religious commitment and suggests a better time. |
| Closing | 3 | positive | Expresses gratitude. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello
Speaker 1
0.83s
Hello.
Speaker 0
2.25s
Aa sorry.
Speaker 1
2.83s
So ma'am, andha unga availability time-um inga vandhu veettukku vandhu collect panra time-um align pannanum, sarigala? So adhanaladhan naan inga call pannirundhen, naan book panrom illaiya adhukku.
Speaker 0
8.87s
Aa
Speaker 1
11.59s
Neenga timing namakku available.
Speaker 0
12.35s
Enakku konjam naan prayer innaikku Fridaynaala mudichuttu namma moonu manikku mela freeya pesidalaam.
Speaker 1
18.55s
O sari okay fine okay aa okay maam aa 3:30 call panren sorry.
Speaker 0
20.95s
Ippa ungalukku thaan vandhu details vandhu fill pannittu irukken, adhu mattum naan ungalukku anuppichuren.
Speaker 1
24.97s
Aa okay naan moonru muzhukku mela call panren ma'am okayva sorry sorry. Aa okay okay.
Speaker 0
27.27s
Aa okay thank you thank you so much.