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Call Intelligence

None with Vimal — Feb 13, 2026 11:46

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-13 11:46
Duration 3:26
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 5.00%
Calls Before Closure 63
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 45% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 3:26 (206s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 78
Rep Words / Customer Words 482 / 284
Rep Longest Monologue 11s
Customer Longest Monologue 10s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price is high
Evvalavu paarthu best-aa pannanum.
 price Customer Yes value stacking Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 100000.00 Interested Comprehensive test covering hormones and other parameters.
cgm (continuous glucose monitoring) Rep -- Interested Offered as a complimentary addition to the package.
breathing kit Rep -- Positive Longevity tool for lung expansion.

Key Moments

3
01:30
Price Negotiation
Rep anchors the price at 1 Lakh but offers to try for 95k.
02:23
CGM Explanation
Rep adds value by explaining and including the CGM kit as a complimentary item.
02:57
Follow-up Agreement
Customer agrees to a 3 PM call after reviewing the PDF, indicating high intent.

Discovery Questions

3
Q1 How to connect at home for the full checkup?
Q2 Will it cover hormonal imbalance?
Q3 What is CNC/CGM?

Trust Signals

2
Willingness to share personal details for slot booking
Asking for a combined package for husband and wife

Enthusiasm Signals

1
Interest in the breathing kit and CGM

Resistance Signals

2
Focus on price discounts
Delaying commitment until PDF is reviewed

Confusion Signals

1
Unsure what CNC/CGM stood for

Topics Discussed

Blood tests Hormonal imbalance Pricing and discounts CGM technology Breathing kits for longevity Home sample collection

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining previous missed calls.
Discovery 2 neutral Asking about hormonal coverage.
Closing 3 positive Waiting for the final price and PDF.

Call Transcript

Click to expand
Source File +919943917080 13-2-2026, 11-46-13am.mp3
Transcript +919943917080_13-2-2026,_11-46-13am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20746