A
Call Intelligence
None with Vimal — Feb 13, 2026 10:50
Deal Lost
Warm
Call History
63 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:10 (11s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
12 / 11
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
Aa oru oru aindhu minutes.
|
time | Customer | Yes | agreement/reschedule | Excellent |
Key Moments
200:02
Customer recognition
Customer immediately identifies Vimal, indicating a long-standing relationship or high frequency of contact (consistent with 63 CRM records).
00:04
Callback request
Customer asks for 5 minutes, showing she is willing to talk but currently occupied.
Trust Signals
1
Customer recognizes agent by name ('Aa Vimal ree')
Resistance Signals
1
Time constraint ('Aa oru oru aindhu minutes')
Topics Discussed
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Recognizes the caller. |
| Closing | 2 | positive | Politely asks for a callback. |
Call Transcript
Click to expand
Speaker 0
0.43s
Hello
Speaker 1
1.01s
Hello.
Speaker 0
2.51s
Aa Vimal ree.
Speaker 1
2.65s
Good morning Ma'am Vimal pesugiren Aamaa Ma'am.
Speaker 0
4.89s
Aa oru oru aindhu minutes.
Speaker 1
7.73s
Okay okay thanks.
Speaker 0
7.91s
Super. Okay.
Speaker 0
9.79s
Enga lockup kuduppaamaa?