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Call Intelligence

None with Vimal — Feb 09, 2026 10:46

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-09 10:46
Duration 0:22
Source instagram_ad

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source instagram

Conversation Flow

Opening Type reference_previous
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:22 (23s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 11
Rep Words / Customer Words 42 / 31
Rep Longest Monologue 4s
Customer Longest Monologue 8s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
consultation Rep Mentioned Neutral Customer mentions they will watch a video or send one.

Key Moments

2
00:10
Source Confirmation
Customer confirms they came from Instagram, validating marketing spend.
00:18
Follow-up Agreement
Both parties agree to speak in the evening, maintaining the lead's 'Warm' status.

Trust Signals

2
Customer confirms seeing the ad on Instagram
Customer requests a video for easier understanding

Resistance Signals

1
Briefly avoids price discussion by deferring to evening

Confusion Signals

1
Audio 'break' at the start

Topics Discussed

Audio quality Instagram ad source Video content Price Scheduling

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Functional check of audio.
Middle 2 neutral Confirming source (Instagram) and requesting video.
Closing 3 positive Polite sign-off with 'thank you'.

Call Transcript

Click to expand
Source File +919943917080 9-2-2026, 10-46-7am.mp3
Transcript +919943917080_9-2-2026,_10-46-7am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20744