A
Call Intelligence
None with Vimal — Feb 09, 2026 10:44
Deal Lost
Warm
Call History
63 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Logistical/Process-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:48 (108s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
36
Rep Words / Customer Words
248 / 92
Rep Longest Monologue
11s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Requirement to visit for a full day
Indha test-ukku naanga ondru day anga varanumaa?
|
logistics | Customer | Yes | value stacking | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Positive | Customer asks if it can be added. |
| aiwo 360 program | Customer | -- | Interested | Rep explains the full day requirement and hospitality inclusions. |
Key Moments
300:23
Customer asks to add Epidemic test.
Shows high intent and expansion of the lead value.
01:10
Rep explains the premium hospitality aspect.
Positions the service as a high-end experience to justify the time commitment.
01:42
Call quality degrades.
Prevents a firm date confirmation during this specific call.
Discovery Questions
2
Q1
neenga vandhu moondru aaru maadhiri thaane paakkureenga illa verum enna test paakkureenga neenga?
Q2
ennaikku paakkureenga Ma'am, enna date paakkureenga?
Trust Signals
2
Willingness to share medical reports
Asking for specific logistics (timing, location)
Enthusiasm Signals
1
Asking to add 'Epidemic test'
Confusion Signals
1
Clarifying if they need to visit for a full day
Topics Discussed
Previous medical reports
Epidemic test addition
360 health package
Logistics and timing
Hospitality (ITC/Leela)
Doctor consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on sharing existing reports. |
| Middle | 2 | positive | Interested in adding tests and understanding the process. |
| Closing | 3 | negative | Due to technical audio issues/call breaking. |
Call Transcript
Click to expand
Speaker 1
0.33s
Aa hello.
Speaker 0
1.89s
Hello
Speaker 1
2.63s
Aa sollunga.
Speaker 0
4.21s
Vimal actually ennannaa yerkanave naanga adhai test panniyirukkom.
Speaker 1
7.61s
Sari.
Speaker 0
8.43s
Andha reports vandhuttu naan vandhu eduthu anuppichu viduren, adhai paathuttu Kishore sollattum venuma vendamaannu discuss pannittu adhai doctor kitta.
Speaker 1
16.21s
Idhaan doctor-tta kettu solren, neenga enakku anuppichu vidunga, naan doctor-tta kettu solren sariya.
Speaker 0
21.03s
Okay appo.
Speaker 1
22.23s
Okay.
Speaker 0
23.29s
Epidemic test vandhuttu add pannikkalaam.
Speaker 1
26.63s
Pannikkalaam.
Speaker 0
28.31s
Mm okay okay.
Speaker 1
29.89s
Okay Ma'am.
Speaker 0
30.99s
Ungalukku ennenna details venumna enakku WhatsApp pannidunga.
Speaker 1
33.53s
Aa sari okay.
Speaker 0
34.37s
Once re-turn aagunaa ungalukku
Speaker 1
36.43s
Sari enakku neenga first report anuppunga, naan doctor-tta ketthu mattum solren, appuram ungalukku andha idhu anuppichu ungal details anuppichu vidunga.
Speaker 1
43.19s
Appuram yaar name-la pannanum avanga konjam details-laam thevai, naan ungalukku WhatsApp-laye anuppuren.
Speaker 1
47.79s
Pannittu book panniruven en side-la irundhu availability koduthu.
Speaker 1
50.65s
So namma annaikke one day-la kooda vandhu.
Speaker 0
52.47s
Oru nimisham.
Speaker 0
53.93s
Indha test-ukku naanga ondru day anga varanumaa?
Speaker 1
56.45s
Aa aamaam Ma'am, neenga varanum Ma'am, neenga vandhu paatheenganna options irukku, neenga vandhu moondru aaru maadhiri thaane paakkureenga illa verum enna test paakkureenga neenga?
Speaker 0
63.89s
Ippadi maadhiri dhaan.
Speaker 1
65.27s
Aa three sixty maadhiri namma work pannirukkaanga.
Speaker 0
69.05s
Appa ethanai manikku vandhirukkum?
Speaker 1
70.75s
Aa morning-e vara maadhiri irukkum, ungalukku breakfast-um lunch-um idhula kuduthuruvom, ITC-la sorry ITC-la Leela-la namma poi thaakkura maadhiri irukkum, naan andha plan ellame solren, certain details venum.
Speaker 0
80.17s
Mm
Speaker 1
81.73s
Aa details vaangittu naan inga booking pottuduren, okay-va? Booking pottuttu indha andha rendu test mattum doctor-kitta kettuttu naan unga line-ukku varen ma'am, sariya?
Speaker 1
91.47s
Ennaikku paakkureenga Ma'am, enna date paakkureenga?
Speaker 0
93.75s
Andha photo thaan confirm adhukku thaan naan ketten.
Speaker 1
96.49s
Illa illa ennaikku
Speaker 0
96.95s
Mm
Speaker 1
100.05s
Hello.
Speaker 1
102.95s
Ma'am unga mic break aagudhu ma'am, hello hello.
Speaker 1
106.91s
Aama voice break aagudhu, hello.