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Call Intelligence

None with Vimal — Feb 09, 2026 10:19

Deal Lost Warm
Customer None
Phone +919943917080
Rep Vimal
Team Sales
Date 2026-02-09 10:19
Duration 2:04
Source None

Call History

63 attempts
Total Attempts63
First CallFeb 03, 2026
Last CallFeb 18, 2026
Total Talk Time62.2 min
Rep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 63
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Average
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 45% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 2:04 (125s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 54
Rep Words / Customer Words 184 / 162
Rep Longest Monologue 12s
Customer Longest Monologue 14s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence Low
Filler Words High
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 1
Handling Rate
50%
Dominant Category Technical/Value

Objections

2
Objection Category Raised By Handled Technique Quality
Test Validity/Recency
Ippo physiotherapy ennannu kettenganna, naanga yerkanave practice eduthirukkom... microbiome test... 2021-la eduthirukkom.
 technical Customer Yes expert deferral Excellent
Value of Meeting
Meeting vaangunnaa enkitta poy utkaara paarkkalaam. So adhellam naanga avoid pannidhaan paarkkalaam.
 value Customer No none Poor

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
gut microbiome test Customer -- Neutral Customer mentions having taken a microbiome test in 2021.
physiotherapy Customer -- Neutral Customer mentions having practiced physiotherapy before.

Key Moments

3
00:33
Agent offers to call back later
Shows respect for customer's time, building rapport.
01:15
Customer reveals 2021 test history
Critical discovery point regarding lead maturity and medical history.
01:35
Agent explains test validity (6 months - 1 year)
Establishes professional expertise and sets the stage for a new sale.

Discovery Questions

1
Q1 Blood-um food intake-um eduthutteenga, eppa edutheenga Ma'am?

Trust Signals

2
Sharing specific dates of previous tests (2021)
Asking for the agent's opinion on test validity

Resistance Signals

1
Hesitation to meet if it's just 'sitting and looking' (01:44)

Confusion Signals

2
Initial identification of the caller
Audio clarity issues at the end

Topics Discussed

Physiotherapy Gut Microbiome Test Blood Test Food Intake Analysis Doctor Consultation Test Validity Periods

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Initial confusion about who is calling.
Middle 2 positive Engaged in discussing medical history and tests.
Closing 3 negative Call quality issues and being busy led to an abrupt end.

Call Transcript

Click to expand
Source File +919943917080 9-2-2026, 10-19-55am.mp3
Transcript +919943917080_9-2-2026,_10-19-55am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20742