A
Call Intelligence
None with Vimal — Feb 04, 2026 10:21
Deal Lost
Warm
Call History
63 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
63
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:19 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
42 / 38
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong time to talk
Illa twelve o'clock mela thaane call panna sollirundhen
|
time | Customer | Yes | immediate agreement | Excellent |
Key Moments
100:08
Customer correction
Customer reminds the agent of a previous instruction to call after 12 PM, showing she is engaged but busy.
Trust Signals
1
Customer remembers previous instruction ('twelve o'clock mela thaane call panna sollirundhen')
Resistance Signals
1
Time constraint/Busy schedule
Topics Discussed
Scheduling
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly response to greeting. |
| Scheduling | 2 | neutral | Firm but polite about time constraints. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
0.65s
Hello, good morning ma'am, eppadi irukkeenga?
Speaker 1
3.37s
Aa nallaa irukken.
Speaker 0
4.61s
Aa ala irukku Ma'am, Ma'am naan Vimal pesuren, idhu connect pannunga evening, naan morning-la call pannuren sollunga.
Speaker 1
8.89s
Illa twelve o'clock mela thaane call panna sollirundhen Ivo thaane.
Speaker 0
11.85s
Aamaa aamaa aamaa illa illa illa andha meeting
Speaker 1
13.45s
Ippo 12 o'clock maadhiri thaan pesa mudiyum enakku.
Speaker 0
15.47s
Okay okay okay okay fine, irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irubathi irub
Speaker 1
17.65s
Okenga? Ok, thank you, thank you.
Speaker 0
18.41s
Okay thank you.