A
Call Intelligence
None with Vimal — Feb 11, 2026 10:23
Deal Lost
Warm
Call History
6 attemptsRep Performance
7.5/10
Pitch Effectiveness
5.0/10
Engagement
6.5/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
referral
Conversation Flow
Opening Type
referral_based
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
45% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:14 (194s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
482 / 184
Rep Longest Monologue
25s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health mentorship/testing | Rep | -- | Neutral | Explaining the service as a health mentor providing guidance and testing. |
Key Moments
300:16
Referral Mention
Establishes immediate trust by mentioning 'Srinivasan sir'.
01:28
Health Disclosure
Customer reveals he has Type 2 Diabetes, providing a clear sales hook.
03:00
Call Termination
Customer ends the call because someone arrived, necessitating a follow-up.
Discovery Questions
5
Q1
iowa pathi idea irukkungala?
Q2
health goal appadinnu ungalukku edhaachum irukkungala sir?
Q3
unga food habits eppadi sir irukkum?
Q4
current-aa ippa unga age enna sir?
Q5
Idhukku mela blood test edhavadhu eduthirukkeengala?
Trust Signals
3
Sharing medical history (Type 2 Diabetes)
Confirming age
Accepting a callback
Resistance Signals
1
Cutting the call short
Confusion Signals
2
Initial signal issues
Asking 'What goal?' when asked about health goals
Topics Discussed
Diabetes
Longevity
Prevention
Food Habits
Blood Testing
Office Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial signal issues and repetitive speech. |
| Discovery | 2 | neutral | Shares age and diabetic condition freely. |
| Closing | 3 | neutral | Wants to end the call due to a visitor. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello, hello, hello.
Speaker 1
0.67s
Hello hello hello sir sollunga sir enna nadakkuthunnu sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir sollunga sir
Speaker 0
5.21s
Hello kekkudhungala?
Speaker 0
8.71s
Aa signal set pannikkoongalaa?
Speaker 0
10.95s
Aa sir very good morning sir naan Raman pesuren IO-la irundhu.
Speaker 1
14.01s
Aa sari.
Speaker 1
15.33s
Aa, ala irukku.
Speaker 0
16.35s
Okay okay sir Srinivasan sir unga number kuduthirundhaanga.
Speaker 1
19.33s
Aamaa aamaa vera sollunga.
Speaker 0
20.51s
Okay okay okay sir sir iowa pathi idea irukkungala? iowa pathi ungalukku theriyungala already?
Speaker 1
25.27s
Illaanga idea avar sollirundhaar oru roughaa ellaam test pannuvom.
Speaker 0
29.45s
Sari sari okay okay sir, naan ungalukku oru brief tharen. Adhe maadhiri ippa namma current-aa enna issues face panrom? So namma adhukku vandhu ennenna maadhiri vandhu steps edukkalaamndra maadhiri guidance-ume naan provide panren sir. Naan vandhu indha health mentor-aa irukken.
Speaker 1
33.01s
Maathiri ippa namma
Speaker 1
39.45s
Aamaa indha.
Speaker 0
41.61s
So complete-aa vandhu patience handle pandradhu ungalukku vandhu paatheenganna support pandradhu full-aave vandhu naanga help pannuvom.
Speaker 1
41.81s
Complete
Speaker 1
44.59s
Mm.
Speaker 0
47.79s
So basically-ave namma ideology ennannu paatheenganna prevention is better than cure sir.
Speaker 0
52.51s
Ok ok ok.
Speaker 1
52.81s
Sari.
Speaker 0
53.51s
Innaikku vandhu paatheenganna ungalukku saappidura foods-la irundhu vegetables-la irundhu fruits-la irundhu ellaathulayume enakku contamination irukku.
Speaker 1
59.53s
Mm-hmm.
Speaker 0
60.11s
Andha contamination vandhu nammalukku theriyaamale namma saappittutte irukkiradhunaala, namma body-la vandhu konjam konjama accumulate aagudhu.
Speaker 1
65.57s
Mm-hmm.
Speaker 0
65.97s
One way or another illaingala?
Speaker 1
67.41s
Mm aamaam.
Speaker 0
68.63s
So namma idhellam vandhuttu monitor panroma, proper-aa vandhuttu indha inflammation rate-laam vandhuttu namakku theriyudha illaiyannu kettenganna vandhuttu nammalaala vandhuttu panna mudiya maattengudhu.
Speaker 0
77.63s
Saringala, so ippa current-aa vandhuttu ippa health goal appadinnu ungalukku edhaachum irukkungala sir? Neenga edhaachum health goal vachirukkingala?
Speaker 1
85.01s
Enna goal aaguthu?
Speaker 1
88.03s
Illa actually enakku sugar irukku actually.
Speaker 0
90.01s
Sugar irukku type onnu type onbadhu sir.
Speaker 1
92.91s
Type two thaan naan paarukkirathu, type two.
Speaker 0
96.05s
Okay okay okay sir okay, so unga food habits eppadi sir irukkum? Generally ennenna maadhiri foods neenga consume pannuveenga.
Speaker 1
97.13s
Ok sir.
Speaker 1
102.31s
Ippo konjam control-aa irukku, konjam oraalavukku mudhalla romba mozamaa irundhadhu.
Speaker 0
106.85s
Okay okay okay, indha maadhiri food sleep-aa saar? Morning breakfast ellaame saappidureengala? Appuram appura breakfast lunch dinner-nu illa edhaavadhu? Aamaa aamaa.
Speaker 1
113.41s
Aama aama skip panradhu illa sir mostly saappiduvaanga.
Speaker 0
117.51s
Paaththureengala? Okay okay okay okay sir. So current-aa ippa unga age enna sir?
Speaker 1
118.31s
Om.
Speaker 1
122.57s
Athu friends.
Speaker 0
123.41s
Forty five aagudhungala? Idhukku mela blood test edhavadhu eduthirukkeengala illa edhavadhu testing eduthirukkeengala?
Speaker 1
127.41s
Indha sugar kedu
Speaker 0
129.47s
Okay okay apart from that any full body test illa body?
Speaker 1
129.63s
Okay okay apart from the training.
Speaker 1
132.07s
Andha maathiri.
Speaker 0
133.87s
Andha maadhiri adhaan eduthathu illa, sari okay. So IU enna panrathunnu indha maadhiri naan first ungalukku oru brief panniruvom. So namma focus ennannu paatheenganna naan ungalukku already sonna maadhiri prevention is better than cure focus dhaan. Okay, ippa oru vishayam varrathukku munnaadiye vandhu andha cell level-la vandhu namma kondu poyittu longevity focus pannuvom sir. Indha longevity appadinna namma edha solromnu paatheenganna vandhuttu for example ippa vandhu nammalukku vandhu naarpathainju vayasu solreenga illaiya, namma aaru vayasu dhaan vandhu vera vayasu-la travel aayittu iruppom.
Speaker 1
143.69s
Undu
Speaker 1
156.17s
Mm.
Speaker 0
158.65s
Ippa ungaloda heart illana vandhuttu ippa for example lungs idhu maadhiri factors-laam irukku illaiya organs small intestine large intestine, so idhoda aging.
Speaker 1
168.25s
Inga irukkom.
Speaker 0
170.53s
Ithu MRT Nagar-la irukku sir, ungalukku MRT Nagar Chennai-la.
Speaker 1
170.73s
MRC-naa?
Speaker 1
174.49s
Ok ok
Speaker 0
175.45s
Kalanidhi Maran Towers irukku illaiya?
Speaker 1
177.65s
Aamaa aamaa
Speaker 0
178.55s
Adhukku appadiye back side.
Speaker 1
180.37s
Sari sari sir, naan oru afternoon-la call pannunga sir.
Speaker 0
185.65s
Aa pannalaam sir pannalaam.
Speaker 1
186.53s
Vandhirukkaaru paakurathukku. Fine fine fine sir. Okay fine sir.
Speaker 0
188.27s
Fine fine fine sir. Okay fine sir. Sorry sorry okay fine sir. Naan naan pannikiren sir.
Speaker 1
192.77s
Aa.
Speaker 0
193.43s
Thank you sir.