A
Call Intelligence
Vinod with Vimal — Jan 31, 2026 17:19
Deal Lost
Cold
Call History
5 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 3.0/10 on call with Vinod. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Vinod. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Vinod.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Reference to previous communication
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:37 (38s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Just browsing/No immediate need
ippo summa oru idea-kkaaga dhaan paarthen
|
time | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| details / iol services | Rep | -- | Negative | Checking if the customer reviewed the information sent. |
Key Moments
100:32
Customer dismissal
The customer explicitly states he was only looking for an 'idea' and ends the sales opportunity for this call.
Resistance Signals
1
ippo summa oru idea-kkaaga dhaan paarthen (just looked for an idea for now)
Topics Discussed
Email follow-up
IO Details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and identifies the caller. |
| Middle | 2 | neutral | Customer acknowledges seeing the mail but shows no immediate interest. |
| Closing | 3 | neutral | Polite but quick exit. |
Call Transcript
Click to expand
Speaker 0
0.31s
Hello.
Speaker 1
1.45s
Hello
Speaker 0
2.23s
Hello.
Speaker 0
3.73s
Hello.
Speaker 1
4.01s
Hello, aa sollunga.
Speaker 0
5.73s
Aa hello.
Speaker 1
7.47s
Hello, call pannikkalaanga?
Speaker 0
9.55s
Aa naan Vimal pesuren.
Speaker 1
10.97s
Aa sollunga sir enga IO?
Speaker 0
13.99s
IOL irunthu call panren sir.
Speaker 1
15.91s
Okay okay sir.
Speaker 0
17.25s
Okay okay.
Speaker 0
19.09s
Onen sir.
Speaker 1
20.35s
Nenu vinaodhu.
Speaker 0
22.05s
Ya ya Vinod sir, ya naan connect amichirundhen, paatheengala neenga IO details-laam ungalukku?
Speaker 1
26.41s
Aa baad maathiri.
Speaker 0
27.55s
Mail-la adhellam ya sir.
Speaker 1
32.11s
Sari sari, naan adhu appurama naan idhu pannikiren, ippo summa oru idea-kkaaga dhaan paarthen.
Speaker 0
35.79s
Sari okay thanks.
Speaker 1
37.05s
Ok bye.