A
Call Intelligence
Vinod with Vimal — Jan 26, 2026 12:36
Deal Lost
Warm
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.5/10
Engagement
5.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
19% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
3:01 (181s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
32
Rep Words / Customer Words
412 / 68
Rep Longest Monologue
34s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Need/Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Just browsing/No immediate need
Illa illa enakku summa oru idea paarkka ketkurathukku.
|
product_fit | Customer | Yes | value education | Average |
|
Price/Package details needed first
Sari sari sari naan sari naan package mattum anuppunga naan appuramaa.
|
price | Customer | No | compliance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 100000.00 | Neutral | Comprehensive internal body analysis with stay at Leela Palace. |
Key Moments
300:32
Customer 'Just Looking' Statement
Sets the tone that the lead is top-of-funnel and not yet ready to buy.
02:14
Price Disclosure
Agent reveals the 1 Lakh to 9 Lakh range, which is a significant price anchor.
02:54
Meeting Refusal
Customer chooses to review documents rather than speak to a mentor, indicating low immediate intent.
Discovery Questions
2
Q1
Neenga ippa Chennaiyila irukkeengala?
Q2
Adhu ungalukka illa veetla yaarukkaachungala?
Trust Signals
2
Acknowledges the inquiry
Provides location details
Resistance Signals
3
States he is just looking for an idea
Defers the appointment
Short responses ('Mm', 'Sari')
Topics Discussed
Staycation
Internal Aging
AI Diagnostics
Leela Palace
Pricing
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Pitch | 2 | neutral | Listens to the long explanation with minimal verbal cues. |
| Closing | 3 | neutral | Defers the meeting, asks for WhatsApp details first. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.71s
Hello.
Speaker 0
2.35s
Hello Vinod.
Speaker 1
2.57s
Hello Vinod, aa sollunga.
Speaker 0
4.99s
Appadinu naan Vimal pesuraanga, IOL-la irundhu.
Speaker 1
5.69s
Pesurathu enna oru?
Speaker 1
8.39s
Aa sunaanga
Speaker 0
9.63s
Venum neenga staycation vichaarichirundheenga illaiyaa? Wellness and prevention center-nu call panrom Chennaiyila irundhu.
Speaker 1
13.09s
Aa pesaam.
Speaker 1
17.87s
Aa sollunga.
Speaker 0
18.97s
Neenga ippa Chennaiyila irukkeengala illa Chennai based-aa neenga?
Speaker 1
22.35s
Illa Chennai base-la naan inga adhaan travel pannittu dhaan iruppen naan.
Speaker 0
25.69s
Fine fine okay okay sir, so neenga enquiry pannirundheenga illaiya? So adhu ungalukka illa veetla yaarukkaachungala?
Speaker 1
32.51s
Illa illa enakku summa oru idea paarkka ketkurathukku.
Speaker 0
35.05s
Okay okay okay sir, so namma vandhu completely vandhuttu unga head-la irundhu toe varaikkum unga body-kkulla internally ennenna maadhiri vishayangal ellaam nadandhuttu irukko, adhai ippa current status-a eduthu idhukku munnaadi irundha vishayangal, ippa idhukku appuram varappora vishayangal ellaam namma predict pannurom.
Speaker 0
49.93s
Okay-va, idhu completely AI driven doctors, adhu koodaye vandhu idhu eppadi fix pannalaam? For example, ippo unga age vandhu maybe around irubathi aindhu muppathi irukkalaam illaingala? So, ippo indha age-la irundhu idhu vandhu namma calendar-la irukkura oru age correct-aa? Aana vandhu ulla organs-kkum vandhu aging irukku, so andha aging vandhu different-aa irukkum.
Speaker 0
68.81s
So appa indha organs vandhu enna age-la face aagudhu adhu vandhu namma eppadi reverse pannalaam?
Speaker 0
74.43s
Ippo normal-aa blood test-o illa edho edukureenga appadinaa, ungalala vandhu stage moonu naangu-la detection kandupidikka mudiyum. Namma focus ennannaa, andha stage ondru, stage rendu-la detections kandupidichu ennenna maadhiri vishayangal-laam pannaa adha namma vandhu rectify panna mudiyumo, adhu namma eduthuttu varuvom. So idhu vandhu paatheengannaa, ungalukku oru day-la irundhu up to aindhu day neenga thangi adha eduthukkura maadhiri kooda irukkum ungalukku inga.
Speaker 0
94.39s
Mm
Speaker 0
95.87s
Oh adhu unga idea poruthu adhu maarum sir, yenna ippo neenga paatheenganna ippo neenga work pannittu iruppeenga illaiya? Ippo current-aa vandhuttu ungalukku vandhu ulla enna nadandhuttu irukkunnu theriyaadhu.
Speaker 0
105.73s
Yaaralaayume adhai solla mudiyaadhu, namma velila irundhu external-aa age aaguradhu dhaan aging concept irukkum, andha internal aging andha organs-oda age enna, andha facing-a namma vandhu eppadi reverse pannalaam, adhukku ennenna maadhiri parameters-laam irukkunnu oru eleven pillars-la build aayirukku sir.
Speaker 0
118.93s
Okay, so indha elavendhu pillars-aiyum namma map panni proper-aa ungalukku vandhu eduthuttu poyi idhula ennenna vishayangal neenga panna, eppadilaam unga life style changes kondu vandha, idhu kooda enna maadhiri diet, doctor consultation ellame vandhu namakku indha package-la include aayiduchu sir ungalukku.
Speaker 1
132.77s
So package enda idhu varudhu?
Speaker 0
134.99s
Ungalukku costing vandhu paatheenganna ondru lakh-la irundhu up to onbadhu lakh varaikkum irukkudhu, based upon your requirement appuram unga health goal-a poruthu adhu change aagum sir.
Speaker 1
143.53s
Mm
Speaker 0
144.55s
Neenga evvalavu naal inga irukka poreenga? Aenna stay ellame ungalukku Leela Palace-la vandhurum.
Speaker 0
150.15s
Ya.
Speaker 0
154.31s
Yaavudu.
Speaker 0
155.79s
Neenga free-aa irundheenga-nna innum detailed-aa kooda namma discuss pannalaam, oru meet maadhiri vachu naan ungalukku oru ezhu days plan ungalukku share pannuren sariya? Adhula ennenna maadhiri services irukku appadinnu sollittu neenga adhai go through pannalaam WhatsApp-la.
Speaker 0
167.55s
Ungalukku vandhu naan innaikku oru naangu o'clock appadiye meet schedule pannungalaa health mentor kooda?
Speaker 1
174.23s
Sari sari sari naan sari naan package mattum anuppunga naan appuramaa.
Speaker 0
178.89s
Saringa.
Speaker 1
180.03s
Okay okay.
Speaker 0
181.03s
Thank you.