A
Call Intelligence
Vinod with Vimal — Jan 23, 2026 12:27
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
1:55 (116s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
35
Rep Words / Customer Words
248 / 82
Rep Longest Monologue
17s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Pricing for specific service mix
Aama, adhunna enna ippa space-oda serthunna enna charge varum? Space illama space illama.
|
price | Customer | Yes | value-first / appointment pivot | Good |
|
Time availability
Sari okay naan next week mela enakku call pannungala?
|
logistics | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | Discussion about services at Leela Palace |
Key Moments
300:52
Location Rapport
Customer realizes the rep knows his local area (C Bros), significantly increasing trust.
01:01
Price Inquiry
Customer asks for specific pricing without accommodation, showing high intent but budget consciousness.
01:49
Follow-up Request
Customer asks for a call next week, moving the lead to a 'nurture' status.
Discovery Questions
3
Q1
Which city you are based out of?
Q2
Tamil okay-nga?
Q3
Neenga verum andha service illama indha services mattum maadhip paakkureengalo?
Trust Signals
2
Sharing specific location details
Asking specific pricing questions
Enthusiasm Signals
1
Immediate confirmation of location and language
Resistance Signals
1
Deferring the appointment to next week
Topics Discussed
Retreat Center
Leela Palace
Pricing without accommodation
11 Pillars of Health
Mentor Consultation
Chennai Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery | 2 | positive | Engaged when discussing local landmarks (C Bros). |
| Closing | 3 | neutral | Politely deferring the meeting to next week. |
Call Transcript
Click to expand
Speaker 0
0.09s
Hello
Speaker 1
1.21s
Hello.
Speaker 0
1.61s
Aamaa speaking with you now?
Speaker 0
4.39s
Ya Vinod, this Vimal over here, some IO.
Speaker 1
7.73s
S.
Speaker 0
8.59s
Ya you connected regarding the retreat center right I from Chennai.
Speaker 0
13.33s
Ya sir, how are you doing?
Speaker 1
15.03s
Neeyam.
Speaker 0
16.11s
Ya sir, myself Vimal, I am a senior health mentor over here, I am handling the health case.
Speaker 1
22.49s
Okay.
Speaker 0
23.37s
Ya sir, before going into the call, like could I know the basic details sir, which city you are based out of?
Speaker 1
29.19s
Naan Chennai-yil.
Speaker 0
30.95s
Chennai thaana sir Tamil okay-nga?
Speaker 1
31.99s
Aamaa. Aamaa okay.
Speaker 0
33.67s
Okay okay okay sir, neenga idhu maadhiri visaarichirundheenga illaiya andha idhukku health station-ukku.
Speaker 1
38.87s
Aamaam.
Speaker 0
39.43s
Idhula vandhu ungalukku Leela Palace-la iruppom, ungalukku micha services ellame vandhu adhula include aayidum ungalukku.
Speaker 1
45.85s
Okay.
Speaker 0
46.89s
Ok.
Speaker 1
47.11s
Summa check panniduren, naan pakkam thaan, naan inga MC Bros irukkule, idhula pakkathula.
Speaker 0
52.31s
Aama, C Bros-la irukkeengala neenga?
Speaker 1
53.65s
Aamaa.
Speaker 0
54.67s
Oh okay okay okay okay, so neenga verum andha service illama indha services mattum maadhip paakkureengalo?
Speaker 1
61.23s
Aama, adhunna enna ippa space-oda serthunna enna charge varum? Space illama space illama.
Speaker 0
66.33s
Naan ungalukku adhai work out panni naan charges ungalukku solren, adhukku munnaadi naan ungalukku oru session maadhiri vaikkiren sir, okayngala? Mentor kooda avar vandhu ungalukku customization-um panni tharuvaaru, ungalukku ellaame explain-um pannuvaaru, so oru irubadhu minutes adhu maadhiri irukkum. Innaikku neenga available-aa iruppeengala sir? Oru aindhu thirty-kku illa enna time available-aa iruppeengala?
Speaker 1
83.85s
Aa check panna Chennai-yil irunthuppo.
Speaker 0
86.33s
Okay okay fine, adhanala namma online-la connect pannalaam.
Speaker 1
89.91s
Mm.
Speaker 0
89.97s
Neenga endha time available-aa irukkeengannu sonneenganna, andha mentor-aiyum available-aa irukka sollirukken. Avar vandhu indha entire process vandhu ungalukku inime easy-aa explain pannuvaaru. So ennenna maadhiri services irukku, indha foods adhu ellaame namma enna reset panrom, basically oru eleven pillars irukku concept adhai vachu we are structured.
Speaker 1
103.71s
Adhaavathu.
Speaker 1
106.91s
Okay.
Speaker 0
107.71s
Okay okay.
Speaker 1
109.95s
Sari okay naan next week mela enakku call pannungala?
Speaker 0
114.05s
Okay sir okay thank you.
Speaker 1
115.27s
Okay.