A
Call Intelligence
None with Vimal — Feb 18, 2026 18:55
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Low Performance: Vimal
Vimal scored 2.0/10 on call with None. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/Malayalam
Brand Awareness
None
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
follow_up
Conversation Flow
Opening Type
verification
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:10 (11s)
Primary Language
Tamil
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
14 / 5
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Identity
Illayoo?
|
identity | Customer | No | acceptance | Average |
Key Moments
200:02
Identity Verification Attempt
Agent tries to confirm if he is speaking to Sakshitha.
00:07
Second Identity Attempt
Agent tries the name Shakira, which is also denied.
Resistance Signals
1
Identity denial
Confusion Signals
2
Puriyilla (Don't understand)
Illayoo? (No?)
Topics Discussed
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is confused by the name being called. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello.
Speaker 0
1.01s
Hello hello
Speaker 1
2.03s
Hello Ma'am Sakshitha Ma'am pesureengala?
Speaker 0
5.35s
Puriyilla.
Speaker 1
6.09s
Aa Shakira Ma'am pesureengala?
Speaker 0
7.89s
Illayoo?
Speaker 1
9.35s
Okay.
Speaker 0
10.33s
Aa