A
Call Intelligence
Arun Bharathi with Vimal — Feb 21, 2026 11:13
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Arun Bharathi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
Leela Plus (Inferred from transcript)
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative/Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
3:12 (193s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
49
Rep Words / Customer Words
412 / 288
Rep Longest Monologue
20s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 14.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint/Lunch skip
tomorrow the test can I skip the lunch and finish everything by one o'clock?
|
logistics | Customer | Yes | explanation/alternative | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| leela plus | Rep | -- | Positive | Mentioned as the package the customer is on. |
| vo2 max test | Customer | -- | Interested | Customer asking if it's included in the IO session. |
Key Moments
300:39
Itinerary Explanation
Rep clarifies the split between IO sessions and Lab tests, setting expectations.
01:40
Test Detail Listing
Rep lists specific therapies (Cold adaptation, MFR) which builds value.
02:37
Lunch Decision
Customer decides to skip lunch to save time, leading to a schedule adjustment.
Discovery Questions
3
Q1
Lunch appo eppo sir neenga vara maathiri irukku?
Q2
Adhu okay-ngala ungalukku?
Q3
Lunch-la edhavadhu work irukkaa?
Trust Signals
2
Customer asks detailed questions about the itinerary
Customer accepts the rep's explanation of the plan split
Enthusiasm Signals
1
Willingness to spend time if others are present to meet/discuss
Resistance Signals
1
Initial desire to skip lunch/parts of the program for time
Confusion Signals
1
Confusion about where specific tests (VO2 Max) take place
Topics Discussed
Itinerary scheduling
Lunch inclusion
Lab test locations (Alwarpet, Aarthi Scan)
VO2 Max testing
Myofascial Release (MFR)
Breathing therapy
Cold adaptation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics and skipping lunch. |
| Middle | 2 | neutral | Asking about specific tests like VO2 Max and MFR. |
| Closing | 3 | positive | Agreed to the plan and waiting for a callback. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello
Speaker 0
1.41s
Hello
Speaker 1
2.35s
Aa sir, good morning sir.
Speaker 0
3.69s
Ya appadinnaa tomorrow the test can I skip the lunch and finish everything by one o'clock?
Speaker 1
11.59s
Lunch appo eppo sir neenga vara maathiri irukku?
Speaker 0
14.75s
Lunchukku varanumaannu dhaan ketkiren, skip panniduvan.
Speaker 1
17.97s
Aa illa sir, naan eppadi indha plan eppadi pogudhunnu naan ungalukku solliduren sarigala.
Speaker 1
22.41s
Actually vandhuttu ungalukku first one day pottadhu illaiya adhai namma half-aa pirichuttom okay-va.
Speaker 0
26.57s
Okay-va?
Speaker 1
27.37s
Pirichittu enna pannirukkomnu paatheenganna, naalaiku vandhuttu IOLA oru ondru hour mattum spend pannittu lunch poyittu, lunch andha pack-la included illaiya Lila Plus-la, adhai mudichittu second half vandhu ungalukku neenga labs poyittu test pannittu appadiye veettukku pora maadhiri plan pannirukkom sir.
Speaker 0
40.77s
Illa neenga pottirukka idhupadi vandhu first testing irukku.
Speaker 1
44.21s
Aa adhu sari illa, adhu vandhu ondru hour inga time spend panra maadhiri irukkum. Adhukkappuram irandavadhu day-vum vandhu ungalukku first half full-aa IO-la irukka maadhiri dhaan irukkum. Neenga lunch mudichuttu appuram vandhu neenga adhaan andha labs irukkum, naanga inga irundhu solliruvom, inform panniruvom. Neenga andha labs poyittu adhukkappuram anga sila testing-laam eduppaanga sir, adhai eduthuttu neenga appadiye veettukku poykkalaam. You can continue, labs vandhu Alwarpet-la irukkum, Aarthi Scan-la irukkum mostly.
Speaker 1
65.27s
Adhu okay-ngala ungalukku?
Speaker 0
65.53s
Adhavadhu sir.
Speaker 0
68.27s
Adhu okay, yenna neenga kuduthirukkapadi Vivo two max ellam ange dhaan iO-la dhaan kuduthirukkeengannu ninaikkiren. Aama sir, adhu vandhu.
Speaker 1
72.91s
Aamaa sir adhu vandhu Tuesday sir VO2 Maxla.
Speaker 0
76.27s
Okay, naalaiku ennenna test kuduthurukkeenga?
Speaker 1
78.35s
Aa naalaikku kidaiyaadhu sir, ungalukku vandhu naalaikku vandhu eppadi koduthirukkomnu paartheenganna.
Speaker 1
82.41s
Sir naan itinerary-ku oruthar panren.
Speaker 0
84.81s
Ungalukku oru nimisham night-la thirandhukkiren.
Speaker 1
100.79s
Sir naangu vandhu paatheenganna ungalukku inga vital check-um breathing therapy appuram cold adaptation poster appuram vandhu MFR pannuvaanga sir.
Speaker 0
106.49s
Mm
Speaker 1
109.97s
Facial relief sollittu.
Speaker 0
111.43s
Idhellam lab-la nadakkuma idhellam inga unga IO-la nadakkuma inga?
Speaker 1
114.15s
Ingo IO nadakkum idhellam.
Speaker 0
117.05s
Okay okay, adhaan idha mudichuttu appuram lunch kuduthurukkeenga, appurama lab test kuduthurukkeenga.
Speaker 1
121.03s
Aama adhukkappuram fulla lab test kuduthurukkom. Lab test eppadinna neenga ippo for example inga lunch mudinjitteenga leela appadinna neenga oru rendu irandu muppathikku anga poyitteengaanna namma sollittom sir. So andha ennenna things edukkanumo avanga eduthukkalaam.
Speaker 0
131.27s
Lunch-la edhavadhu work irukkaa? Lunch-la edhuvum work illaiyaa?
Speaker 1
134.25s
Lunch-la irukkenna illa sir lunch-la.
Speaker 0
134.53s
Sari okay.
Speaker 0
136.61s
Adhula lunch-la yaaravathu meet discuss something-aa illa yaaro
Speaker 1
141.59s
No no sir adhu reala Specta-la ungalukku lunch irukkum.
Speaker 0
142.17s
Adhula
Speaker 0
144.35s
Simple lunch thaan illaiya, independent enna naalaiku adhavadhu vandhaanganna avangaloda lunch avvalavuthaan illaiya, rendu moonu per irundhaanganna illanna ippa naalaiku naan mattum thaan irukken naan.
Speaker 1
152.57s
Illa sir neenga ungalukku mattum lunch thaan sir naan naan ungaloda idhu mattum thaan deal pannittu irukken.
Speaker 0
157.43s
Appa naalaikku lunch-um mattum skip panniralaame ethukku waste.
Speaker 1
161.13s
Sari okay sir.
Speaker 0
161.73s
Appadiye mudichuttu enga IO-la irukkuradha mudichuttu.
Speaker 1
164.89s
Mm
Speaker 0
165.27s
I will go finish the lab test and go.
Speaker 1
167.33s
Mm sari okay sir, appa naan lab appointment mattum konjam change panra maadhiri irukkum, naangal check pannittu ungalukku call pannittungala?
Speaker 0
173.13s
Ya ya naan oruthar thanne if somebody is there we are gonna meet or somethingna it's okay to spend the time.
Speaker 1
179.25s
Okay okay
Speaker 0
179.77s
Illannaa andha time irukku.
Speaker 1
181.53s
Aa
Speaker 0
181.67s
Ok.
Speaker 1
182.57s
Okay sir.
Speaker 0
183.61s
Ya ya. Okay so nallathu illa leave.
Speaker 1
188.41s
Mm, okay sir.
Speaker 0
190.07s
Okay ennaalum right-a thanks.
Speaker 1
192.51s
Thanks.