A
Call Intelligence
Arun Bharathi with Vimal — Feb 06, 2026 12:16
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Arun Bharathi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:20 (81s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
148 / 112
Rep Longest Monologue
16s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Schedule conflict
Illa enakku thideernu oru change of plan, indha weekend naan oorukku poradhu vandhuttu got postponed to next weekend.
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Interested | Scheduling the Thyrocare blood test collection. |
Key Moments
300:05
Customer announces change of plan
Sets the purpose of the call as a rescheduling task.
00:41
Agent explains the 4-6 day report buffer
Crucial technical explanation that justifies the proposed timeline.
01:05
Agreement on holding the 15th
Resolution of the scheduling conflict.
Trust Signals
2
Customer proactively calls to reschedule
Customer asks for agent's advice on feasibility
Confusion Signals
1
Confusion over whether Sunday slots are available
Topics Discussed
Travel plans
Blood test scheduling
Thyrocare
Report generation timeline
Doctor consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Concerned about travel plans conflicting with the test. |
| Middle | 2 | neutral | Discussing alternative dates and report timelines. |
| Closing | 3 | positive | Agrees to the proposed timeline and next steps. |
Call Transcript
Click to expand
Speaker 0
1.39s
Hello.
Speaker 1
2.07s
Aa
Speaker 0
3.21s
Aa thonnu kelaam.
Speaker 1
3.37s
Aa adhuvum khaar.
Speaker 1
5.35s
Illa enakku thideernu oru change of plan, indha weekend naan oorukku poradhu vandhuttu got postponed to next weekend.
Speaker 0
10.75s
Okay okay.
Speaker 1
11.75s
So indha test idhellam indha weekend edukka mudiyuma?
Speaker 0
15.49s
Aa illa.
Speaker 1
15.71s
Andha pona Sunday-kku adutha Sunday koduthurundheenga neenga okay.
Speaker 0
18.87s
Aa okay okay sir alla sir.
Speaker 1
20.03s
Ippadi-ndhukku badhila indha Sunday eight-tha?
Speaker 0
23.15s
Indha Sunday-vaa? Aa edukkalaam sir, adhu possible, aana adhukku munnaadi blister-laam eduthutta vandhu feasible-aa irukkum, adhu ivvalavuthaan.
Speaker 1
24.43s
Edukkalaam.
Speaker 1
29.51s
Thyrocare thaan adhai prepone pannikka mudiyuma naalaiku morning-ku?
Speaker 0
33.81s
Aa sir slot irukkaadhu sir, adhudhaan sir ippo adhu preponed pannunga.
Speaker 1
37.01s
Check panni paarungalen, Saturday irundhuchu pona vaatti, Sunday dhaan illa, sorry Friday dhaan illaama irundhuchu.
Speaker 0
41.27s
Ippo adhu mattum kidaiyadhu, namma edukkira test results-laam irukkulla, andha extra idhu panels-naala adhu report-aa generate aagi varadhukke oru naangu-aaru-aaru days aagum. Andha naangu-aaru-aaru days buffer clear kudutthaa ungalukku at least ungalukku partial reports-laame vandhurum nammalukku. Appuram doctor consultation vachukkalaam, adhukkaagathaan sir naan andha timeline sonnadhu avangalukkitta Subhashini maam-kitta.
Speaker 1
46.91s
Aa report.
Speaker 1
57.61s
Sari sari sari sari sari, enakku thideernu plan change aayiduchu, adhanala next week I may travel, yenna indha vaaram travel adhuda vaaram move aagalaam.
Speaker 0
60.75s
Adhanaala
Speaker 0
65.21s
Okay okay okay, namma idhu first eduthudalaam sir. Appa naan andha padhinaindhu date naan hold panren. Adhukku munnaadi edhaachum oru date-naa kooda namma sollidalaam. Enakku oru andha neenga blood test eduthadhu vandhu oru rendu irandu moonu days illa atleast oru naangu irandu aindhu days kudutheengannaa, so enakku konjam feasible-aa irukkum inga.
Speaker 0
77.49s
Adhanaal dhaan.
Speaker 0
78.87s
Okengala?
Speaker 1
79.21s
Right. Okay.
Speaker 0
79.81s
Ok sir. Thank you sir.