A
Call Intelligence
Arun Bharathi with Vimal — Feb 04, 2026 15:13
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
9.09%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
19% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
3:34 (214s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
412 / 184
Rep Longest Monologue
28s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Stay unnecessary
No no, we are I live in Chennai itself... I don't want what is services?
|
logistics | Customer | Yes | pivot to one-day program | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| one day diagnostic program | Customer | 110000.00 | Neutral | Initial entry point for local Chennai residents. |
| couple one day program | Customer | 200000.00 | Positive | Discounted rate for husband and wife. |
| healthcation program | Customer | 1075000.00 | Other | Full retreat program. |
Key Moments
300:23
Local Resident Clarification
Customer reveals he lives in Chennai, changing the pitch from a 'stay' to a 'one-day' diagnostic program.
02:12
Price Reveal
Rep quotes 1.1L for single and 1L for couple; customer accepts without objection.
03:19
Mentor Session Booking
Successful conversion to the next stage of the funnel.
Discovery Questions
3
Q1
How many days basically we have to do?
Q2
What is services?
Q3
How much is the cost for it?
Trust Signals
3
Knowledge of the founder (Sivasankaran)
Willingness to share WhatsApp
Agreement to a paid mentor session (offered as a courtesy)
Enthusiasm Signals
1
Immediate agreement to 8 PM call
Resistance Signals
1
Initial rejection of 'stay' services since he lives in Chennai
Confusion Signals
1
Clarification on what 'services' entails
Topics Discussed
One-day diagnostic program
Epigenetics
MRI
Biological aging
Pricing for couples
7-day retreat costs
Mentor consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Verifying the brand and location. |
| Discovery | 2 | neutral | Focusing on the logistics of being a local resident. |
| Pricing | 3 | neutral | Accepting the price points without pushback. |
| Closing | 4 | neutral | Agreeing to a late-evening follow-up call. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Hello.
Speaker 0
4.87s
Yeah, hi, hello.
Speaker 1
6.05s
Yeah,
Speaker 0
6.57s
I shouldn't tell you this is Mr. Sivasankaran's thing is it startup.
Speaker 1
12.59s
Yeah, yeah,
Speaker 0
15.27s
Yeah yeah this is happening in Leela if I'm not wrong.
Speaker 1
19.19s
oh ya if you are saying the space will be from leela.
Speaker 0
23.49s
No no, we are I live in Chennai itself.
Speaker 1
26.01s
Yaas
Speaker 0
26.43s
so it is for me and my wife.
Speaker 1
32.75s
okay okay.
Speaker 0
33.39s
Okay, how many days basically we have to do?
Speaker 1
37.95s
ya.
Speaker 0
38.41s
for us advance scanning and everything.
Speaker 1
41.39s
Yes, as a advanced scanning and everything to start up with we can do in a one day also. Or all the services, right? It is including the Lila stay, it is included.
Speaker 1
50.69s
Idondu
Speaker 0
51.07s
I don't want what is services?
Speaker 1
56.47s
services alone, right? There are around like 38 plus services included in the program itself.
Speaker 0
62.25s
sarvassu saayi dinn undu.
Speaker 1
62.27s
Naveen.
Speaker 1
65.39s
So be it.
Speaker 0
65.69s
matra jan aadha tevis varsha hi.
Speaker 1
67.43s
yaa maasaad so naan and along with this there is multiple services. pillars.
Speaker 0
74.53s
So if it is required we can come and go.
Speaker 1
78.71s
Okay, understood. Then we can go for a one day program, sir, initially in that like asking for advanced diagnosis, right? All those things are included, like epigenetic it is there.
Speaker 0
79.81s
We can go for
Speaker 1
88.29s
and you will be given Diksha, you will be having MRI and all those stuff. So you can go with a one day plan. One day plan is will be coming by morning. By EOD you will be getting the diagnostics and everything done from our end. And it will be clearly letting us know currently where do we stand when it comes to like biological aging and everything.
Speaker 1
107.01s
One test report alone will take six to four weeks, that is epigenetic because the sample is collected here and it is shared to U S A. So it's from two diagnostics reports will be generated.
Speaker 0
118.95s
illa okay okay. how much is the cost for it?
Speaker 1
122.03s
You are looking for a couple means the costing is different and single means it is different. Yeah, single person is one ten. If you are enrolling as a couple, it's one, sir.
Speaker 0
125.69s
Top price.
Speaker 0
131.15s
sorry one.
Speaker 1
131.95s
1 lakh 1 lakh.
Speaker 0
133.83s
one lakh per person ase.
Speaker 1
135.35s
ya on lakh per person ya.
Speaker 0
137.13s
okay. so single is 1,10,000, couple is 1,00,000 per person.
Speaker 1
140.53s
Ya sir ya sir.
Speaker 0
141.35s
Okay, 2 lakhs basically.
Speaker 1
142.77s
2 lakhs basically sir. The vacation which they are doing right for seven days.
Speaker 1
147.39s
it would be costing around 6.4 francs.
Speaker 0
147.49s
It will be
Speaker 0
150.55s
oke farakkappa.
Speaker 1
151.71s
ya for a couple. for a single person. couple means it's a different ten point seven five.
Speaker 0
157.13s
Okay okay. So can you share the list of tests and other things alone in my WhatsApp? Yeah sure sir.
Speaker 1
157.89s
Okay.
Speaker 1
162.67s
Yeah, sure sir. I'll be sharing a detailed catalog. Okay. So you can get to know what all things done in that single day. 360 catalog for you and your friends. And I suggest you taking a mentor section. He's a health mentor. He's directly from Shiva Shankar sir team.
Speaker 0
165.71s
Okay.
Speaker 0
170.83s
Okay.
Speaker 1
176.89s
you will be explaining you detailedly what you will be going through. Even the section will be helpful for you sir. So if you don't
Speaker 0
182.47s
Yellow video separate.
Speaker 1
184.13s
Yeah, the activated section is a paid section. Since you are looking for this, I can ask the concerned person to connect with you for a half an hour session actually. Okay.
Speaker 0
192.33s
Okay. Okay.
Speaker 1
193.27s
So available in which type?
Speaker 0
193.61s
Okay.
Speaker 0
196.75s
late in the evening is okay around seven thirty eight.
Speaker 1
199.85s
Yeah, sure sir, completely fine. So around eight PM I will schedule it. I will schedule from my side. Please do join at eight PM, sir, okay?
Speaker 0
207.43s
Done that.
Speaker 1
208.05s
Yeah, sure. Thank you so much, sir. Have a great day. Yeah, you'll be explaining about this. Okay, thank you. Yeah, thank you. Bye bye.
Speaker 0
209.91s
Yeah,
Speaker 0
213.09s
Right.
Speaker 0
213.77s
Right.