A
Call Intelligence
Galeg with Vimal — Feb 17, 2026 14:58
Deal Lost
Warm
Call History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Galeg. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional and direct
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:19 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
38 / 21
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:09
Meeting Confirmation
Customer confirms they have joined/are joining the meeting, ensuring the sales opportunity remains active.
00:12
Partner Involvement
Confirmation that the husband/partner is also joining, which is crucial for decision-making.
Trust Signals
2
Immediate confirmation of meeting attendance
Inclusion of partner in the process
Enthusiasm Signals
1
Use of the word 'Perfect' twice
Topics Discussed
Meeting logistics
Participant confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Confirmation | 2 | positive | Customer confirms meeting with 'Perfect. I joined'. |
| Closing | 3 | positive | Mutual polite thank yous. |
Call Transcript
Click to expand
Speaker 1
0.35s
Hello.
Speaker 0
0.65s
Hello.
Speaker 0
2.57s
Hello.
Speaker 1
3.63s
Hello
Speaker 0
4.35s
Aa Galak Bimal pesuren.
Speaker 1
5.81s
O hi hi sir.
Speaker 0
6.85s
Aa hi hi, meeting join pannidureengala three?
Speaker 1
9.45s
S perfect. I joined.
Speaker 0
10.93s
Okay, saarum join panraangala unga kooda?
Speaker 1
12.79s
Aama avaru join panraaru.
Speaker 0
14.35s
Avangalum join panraangala? Sari okay, naan three-kku start pannidalaam sarigala.
Speaker 1
17.57s
Perfect.
Speaker 0
18.41s
Okay thank you ma'am sir thank you thank you.
Speaker 1
18.69s
Thank you very much sir.